1. Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view

   • Shiu-Wan Hung
   • Min-Jhih Cheng
   • Pei-Chun Chiu

   Theoretical article 27 January 2018 Pages: 1 - 23

   

2. The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites

   • DongHee Kim
   • SooCheong Shawn Jang

   Theoretical article 27 February 2018 Pages: 25 - 49

   

3. Multi-factor service design: identification and consideration of multiple factors of the service in its design process

   • Chiehyeon Lim
   • Ki-Hun Kim
   • Kwang-Jae Kim

   Empirical article Open access 02 February 2018 Pages: 51 - 74

   

4. Determinants of brand localization in international markets

   • Insik Jeong
   • Jong-Ho Lee
   • Eunmi Kim

   Empirical article 17 February 2018 Pages: 75 - 100

   

5. The industrial impact and competitive advantage of China’s ICT industry

   • Yongfei Li
   • Sang-Gun Lee
   • Myungjai Kong

   Empirical article 01 March 2018 Pages: 101 - 127

   

6. A value co-creation model in brand tribes: the effect of luxury cruise consumers’ power perception

   • Yuan Lee
   • Insin Kim

   Empirical article 26 April 2018 Pages: 129 - 152

   

7. The effect of customer social status and dissatisfaction on service performance

   • Dana Yagil
   • Hana Medler-Liraz

   Empirical article 07 May 2018 Pages: 153 - 169

   

8. Determinants of export performance: differences between service and manufacturing SMEs

   • Anna Lejpras

   Empirical article 19 May 2018 Pages: 171 - 198

   

9. From retail innovation and image to loyalty: moderating effects of product type

   • Beatriz Moliner-Velázquez
   • Maria Fuentes-Blasco
   • Irene Gil-Saura

   Empirical article 12 June 2018 Pages: 199 - 224