Strategic alternatives for tourism companies to overcome times of crisis Kerstin BremserMaría del Mar Alonso-AlmeidaJosep Llach Empirical article 25 April 2017 Pages: 229 - 251
Study abroad programs as a service convergence: an international marketing approach M. Minsuk ShinEun Jeong NohJiwon Lee Empirical article 27 April 2017 Pages: 253 - 275
The effect of service providers’ facial hair on restaurant customers’ perceptions Sung-Bum KimSeunghwan LeeDae-Young Kim Empirical article 28 April 2017 Pages: 277 - 303
Psychological contract breach and service innovation behavior: psychological capital as a mediator Taegoo Terry KimOsman M. KaratepeGyehee Lee Empirical article 10 May 2017 Pages: 305 - 329
How to explain service failure? Impacts of justifications WeiWei ChenHsiao-Ching Lee Empirical article 23 August 2017 Pages: 331 - 356
Creating a commercially compelling smart service encounter Tseng-Lung Huang Empirical article 16 October 2017 Pages: 357 - 377
Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator Hsin Hsin ChangKit Hong Wong Empirical article 28 October 2017 Pages: 379 - 402
A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults Suk Bong ChoiJin Min Kim Empirical article 08 December 2017 Pages: 403 - 433
Optimal baggage sorting rule to reduce waiting time in baggage claim Changhee KimHongsuk YangSoo Wook Kim Theoretical article 29 September 2017 Pages: 435 - 451
