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Optimal baggage sorting rule to reduce waiting time in baggage claim

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Abstract

To improve airport service quality, this study attempts to find the optimal baggage classification method to minimize the passengers’ waiting time in the baggage claim area. The efficiency of different methods is verified through simulation for 27 cases. Analysis of the results reveals that the efficiency of row classification of an airplane increases as the number of airplane seats increases in the case of identical numbers of passengers and travel time of baggage. When a passenger arrives before his or her baggage, classifying the baggage into business class and economy class has the highest efficiency increase. Finally, the method of classifying the baggage into each row has the highest efficiency increase when baggage arrives before its owner.

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Acknowledgements

Hongsuk Yang research was supported by the Institute of Management Research at Seoul National University.

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Authors and Affiliations

  1. College of Business Administration, Seoul National University, Seoul, South Korea

    Changhee Kim, Hongsuk Yang & Soo Wook Kim

Authors
  1. Changhee Kim
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  2. Hongsuk Yang
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  3. Soo Wook Kim
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Corresponding author

Correspondence to Hongsuk Yang.

Appendices

Appendix 1: Value of parameters and variables for each case

Case

N b

N e

N p

L b

L e

T i

T j

Sorting rule

#1

20

132

152

5

22

5

5

FIFO

#2

24

186

210

6

31

5

5

FIFO

#3

36

252

288

6

21

5

5

FIFO

#4

20

132

152

5

22

5

7

FIFO

#5

24

186

210

6

31

5

7

FIFO

#6

36

252

288

6

21

5

7

FIFO

#7

20

132

152

5

22

7

5

FIFO

#8

24

186

210

6

31

7

5

FIFO

#9

36

252

288

6

21

7

5

FIFO

#10

20

132

152

5

22

5

5

2 Group

#11

24

186

210

6

31

5

5

2 Group

#12

36

252

288

6

21

5

5

2 Group

#13

20

132

152

5

22

5

7

2 Group

#14

24

186

210

6

31

5

7

2 Group

#15

36

252

288

6

21

5

7

2 Group

#16

20

132

152

5

22

7

5

2 Group

#17

24

186

210

6

31

7

5

2 Group

#18

36

252

288

6

21

7

5

2 Group

#19

20

132

152

5

22

5

5

Line

#20

24

186

210

6

31

5

5

Line

#21

36

252

288

6

21

5

5

Line

#22

20

132

152

5

22

5

7

Line

#23

24

186

210

6

31

5

7

Line

#24

36

252

288

6

21

5

7

Line

#25

20

132

152

5

22

7

5

Line

#26

24

186

210

6

31

7

5

Line

#27

36

252

288

6

21

7

5

Line

Appendix 2: The case comparison (T i  = T j ). (Color figure online)

figure a

Appendix 3: The case comparison (T i  < T j ). (Color figure online)

figure b

Appendix 4: The case comparison (T i  > T j ). (Color figure online)

figure c

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Kim, C., Yang, H. & Kim, S. Optimal baggage sorting rule to reduce waiting time in baggage claim. Serv Bus 12, 435–451 (2018). https://doi.org/10.1007/s11628-017-0350-9

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  • DOI: https://doi.org/10.1007/s11628-017-0350-9

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