1. Editorial

   • Roddy Begg

   EditorialNotes Pages: 243 - 244

2. Is the university a firm?

   • Denton Marks

   OriginalPaper Pages: 245 - 254

3. Audited key performance indicators

   • Dennis C Ham
   • Alan C Marshall

   OriginalPaper Pages: 255 - 262

4. The challenge of internationalisation

   • Ada Pellert

   OriginalPaper Pages: 263 - 272

5. Dutch higher education in pursuit of inclusion

   • Egbert de Weert

   OriginalPaper Pages: 273 - 282

6. Training of specialists and the labour market in Russia

   • Natalia Kovaleva

   OriginalPaper Pages: 283 - 293

7. Approaches to effective internal processes to quality management

   • George Gordon

   OriginalPaper Pages: 295 - 301

8. Closing the gap between face-to-face and distance learning

   • Elizabeth Smith
   • John Butler Smith

   OriginalPaper Pages: 303 - 311