1. Management Systems: the End of the Beginning?

   • Roderick H Macmillan

   OriginalPaper Pages: 79 - 83

2. ASTERIX Introduction of a Process Improvement Using Tools to Support System Testing

   • John Brinkworth
   • John Llewhellyn

   OriginalPaper Pages: 85 - 95

3. Quality on Time

   • Aki Fujimura
   • Frances Moore

   OriginalPaper Pages: 97 - 106

4. A Quality Software Process for Rapid Application Development

   • Gerry Coleman
   • Renaat Verbruggen

   OriginalPaper Pages: 107 - 122

5. An Analysis Of Obsolescence Risk In IT Systems

   • M Bradley
   • R.J. Dawson

   OriginalPaper Pages: 123 - 130

6. Constructing Standards For Cross-Platform Operation

   • M. A. Heather
   • B N. Rossiter

   OriginalPaper Pages: 131 - 140

7. Prediction of Run-Time Failures Using Static Product Quality Metrics

   • Aaron B. Binkley
   • Stephen R. Schach

   OriginalPaper Pages: 141 - 147

8. The Impact of Vaporware, Reliable Software, Vendor Dependence and Fulfilled Promises on Customers' Perceptions/Experiences and Vendor Reputation

   • Franz D. Garsombke
   • H. Perrin Garsombke

   OriginalPaper Pages: 149 - 173