1. Editorial

   • Robert L. Flood

   Editorial Introduction Pages: 51 - 53

2. Basic Principles of SSM Modeling: An Examination of CATWOE from a Soft Perspective

   • Birgitta Bergvall-Kåreborn
   • Anita Mirijamdotter
   • Andrew Basden

   OriginalPaper Pages: 55 - 73

3. On the Usefulness of the Ackoff–Gharajedaghi Model of System Types for the Design of Business Systems

   • Darek M. Eriksson

   OriginalPaper Pages: 75 - 81

4. Normative Evaluation of Community Projects: A Multimodal Systems Approach

   • J. D. R. de Raadt
   • Veronica D. de Raadt

   OriginalPaper Pages: 83 - 102

5. The Need for a Systemic Approach to Change Management—A Case Study

   • Guangming Cao
   • Steve Clarke
   • Brian Lehaney

   OriginalPaper Pages: 103 - 126

6. Philosophical Differences: The Case of Architects' Reluctance to Use Strategic Planning Software

   • Ray Wyatt
   • Jim Smith
   • Peter E. D. Love

   OriginalPaper Pages: 127 - 142

7. Book Review: Rational Analysis for a Problematic World Revisited: Problem Structuring Methods for Complexity, Uncertainty, and Conflict. Jonathan Rosenhead and John Mingers. Wiley, Chichester, United Kingdom. 2001, 365 pp., Chaps. 15, £22.50 (Amazon)

   • Simon Bell

   BookReview Pages: 143 - 148