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Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US

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Abstract

This paper investigates the provision of financial services by banks as a two-stage production process involving three different basic activities. The first stage includes service activities, while the second stage comprises both investment-related and risk management activities. Financial services performance is assessed in terms of service efficiency and investment and risk management efficiency for years 2002–2010. The major empirical findings are that the Internet-primary bank is more efficient than most branching banks in deposit-raising activities, but with regard to investment and risk management activities, there are many brick-and-mortar banks that match the online bank performance.

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Acknowledgments

Financial support from the Ministry of Science and Technology of Spain (research project ECO2009-14457-C04-04) is gratefully acknowledged.

The authors gratefully acknowledge the contributions of Ramon Sala and Francisco J. Climent to this research.

Author information

Authors and Affiliations

  1. Department of Corporate Finance, Universitat de València, Avda. Tarongers s/n, 46022, Spain

    Alexandre Momparler & Carlos Lassala

  2. Department of Business Management, Universitat de València, Avda. Tarongers s/n, 46022, Spain

    Domingo Ribeiro

Authors
  1. Alexandre Momparler
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  2. Carlos Lassala
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  3. Domingo Ribeiro
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Corresponding author

Correspondence to Alexandre Momparler.

Appendix

Appendix

See Appendix Table 4, 5.

Table 4 Projections to the frontier stage 1 (in  %)
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Table 5 Projections to the frontier stage 2 (in  %)
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Momparler, A., Lassala, C. & Ribeiro, D. Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US. Serv Bus 7, 641–663 (2013). https://doi.org/10.1007/s11628-012-0179-1

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  • DOI: https://doi.org/10.1007/s11628-012-0179-1

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