Zusammenfassung
Das Konzept der Teamresilienz wird in unterschiedlichen Forschungstraditionen mit divergierenden Schwerpunktsetzungen bezüglich Anwendungsbereichen und Kernvariablen betrachtet. Ziel des Beitrages ist es daher, für Teams in kritischen Ausnahmesituationen (TiKAS) ein team- und anforderungsspezifisches Modell der Resilienz zu entwickeln. Das Modell integriert insbesondere die vorhandenen Konzepte der Teamadaptivität und empirische Studien der Sicherheitsforschung. Teamresilienz wird definiert als spezifische Prozesse der kognitiv-emotionalen Situationsbewertung, Handlungsplanung und Kommunikation eines Teams unter kritischen Ausnahmebedingungen, unter Rückgriff auf die vorhandenen teambezogenen und individuellen Ressourcen. Die drei Variablengruppen des TiKAS-Modells umfassen (1) Einflussfaktoren auf Individual-, Team- und Organisationsebene, (2) vermittelnde Zustände und Prozesse in der Ausnahmesituation sowie (3) stressbezogene kurzfristige Bewältigung als auch mittel- und langfristige Konsequenzen. Damit können Ansatzpunkte für die Teamdiagnostik entwickelt, trainingsbezogene Unterstützung konzipiert und Forschungsfragen zur empirischen Prüfung abgeleitet werden.
Abstract
The concept of team resilience has been used in various research traditions. Therefore, fields of applications and variables are heterogeneously used in research and practice. The aim of this article is to develop a team and task specific model of resilience for teams under exceptional circumstances (TiKAS). Concepts from team adaptation and safety research have been reviewed and integrated. The model focuses on teams facing exceptional incidents by defining resilience specific individual and team based influencing factors, cognitive and affective interactions, situational coping styles as well as medium and long term consequences. Modeling team resilience in TiKAS offers a broad range of applications: developing team assessment methods, supporting team development and building research questions for empirical research.
Literatur
Artman, H. (2000). Team situation assessment and information distribution. Ergonomics, 43(8), 1111–1128.
Baard, S. K., Rench, T. A., & Kozlowski, S. W. J. (2014). Performance adaptation: A theoretical integration and review. Journal of Management, 40, 48–99.
Badke-Schaub, P. (2008). Handeln in Gruppen. In P. Badke-Schaub, K. Lauche, & G. Hofinger (Hrsg.), Human Factors: Psychologie sicheren Handelns in Risikobranchen (S. 113–129). Heidelberg: Springer Medizin Verlag.
Bava, S., Coffey, E. P., Weingarten, K., & Becker, C. (2010). Lessons in collaboration, four years post-katrina. Family process, 49(4), 543–558.
Bergström, J., Henriqson, E., & Dahlström, N. (2011). From crew resource management to operational resilience In The fourth resilience engineering symposium (pp. 36–42). Collection Sciences Économiques, Presses des Mines. http://lup.lub.lu.se/record/1976598. Zugegriffen: 27. Okt. 2015
Bhamra, R., Dani, S., & Burnard, K. (2011). Resilience: the concept, a literature review and future directions. International Journal of Production Research, 49(18), 5375–5393.
Bishop, S. L., Kobrick, R., Battler, M., & Binsted, K. (2009). FMARS 2007: Stress and coping in an arctic Mars simulation. Acta Astronautica, 66(9), 1353–1367.
Blatt, R. (2009). Resilience in entrepreneurial teams: Developing the capacity to pull through. Frontiers of Entrepreneurship Research, 29(11), 1–14.
Bonanno, G. A., & Diminich, E. D. (2013). Annual Research Review: Positive adjustment to adversity–trajectories of minimal–impact resilience and emergent resilience. Journal of Child Psychology and Psychiatry, 54(4), 378–401.
Burke, C. S., Stagl, K. C., Salas, E., Pierce, L., & Kendall, D. (2006). Understanding team adaptation: a conceptual analysis and model. Journal of Applied Psychology, 91(6), 1189–1207.
Burtscher, M. J., Manser, T., Kolbe, M., Grote, G., Spahn, D. R., Grande, B., & Wacker, J. (2011). Adaptation in anaesthesia team-coordination in response to a simulated critical event and its relationship to team-performance. British Journal of Anaesthesia, 106, 801–806.
Carmeli, A., Friedman, Y., & Tishler, A. (2013). Cultivating a resilient top management team: The importance of relational connections and strategic decision comprehensiveness. Safety Science, 51(1), 148–159.
Cronin, M. A., Weingart, L. R., & Todorova, G. (2011). Dynamics in groups: Are we there yet? The Academy of Management Annals, 5(1), 571–612.
DeChurch, L. A., & Mesmer-Magnus, J. R. (2010). The cognitive underpinnings of effective teamwork: A meta-analysis. Journal of Applied Psychology, 95(1), 32–53.
Edmondson, A. C. (2002). Managing the risk of learning: Psychological safety in work teams. Harvard Business School. Boston: Division of Research
Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Review of Organizational Psychology and Organizational Behavior, 1, 23–43.
Edwards, B. D., Franco-Watkins, A. M., Cullen, K. L., Howell, J. W., & Acuff Jr, R. E. (2014). Unifying the challenge-hindrance and sociocognitive models of stress. International Journal of Stress Management, 21(2), 162–185.
Ellwart, T. (2011). Assessing coordination in human groups: concepts and methods. In M. Boos, M. Kolbe, P. Kappeler, & T. Ellwart (Hrsg.), Coordination in human and primate groups (S. 119–135). Heidelberg: Springer.
Ellwart, T., Konradt, U., & Rack, O. (2014). Team mental models of expertise location: Validation of a field survey measure. Small Group Research, 45(2), 119–153.
Ellwart, T., Happ, C., Gurtner, A., & Rack, O. (2015). Managing information overload in virtual teams. Effects of a structured online team adaptation on cognition and performance. European Journal of Work and Organizational Psychology, 24(5), 812–826.
Ellwart, T., Peiffer, H., Matheis, G. & Happ, C. (in press). Möglichkeiten und Grenzen eines Online Team Awareness Tools (OnTEAM) in Adaptationsprozessen. Wirtschaftspsychologie.
Fletcher, D., & Sarkar, M. (2013). Psychological resilience: A review and critique of definitions, concepts, and theory. European Psychologist, 18(1), 12–23.
Gomes, J. O., Woods, D. D., Carvalho, P. V., Huber, G. J., & Borges, M. R. (2009). Resilience and brittleness in the offshore helicopter transportation system: the identification of constraints and sacrifice decisions in pilots’ work. Reliability Engineering & System Safety, 94(2), 311–319.
Gomes, J. O., Borges, M. R., Huber, G. J., & Carvalho, P. V. R. (2014). Analysis of the resilience of team performance during a nuclear emergency response exercise. Applied ergonomics, 45(3), 780–788.
Häusler, R., Klampfer, B., Amacher, A., & Naef, W. (2004). Behavioral markers in analyzing team performance of cockpit crews. In R. Dietrich, & T. M. Childress (Hrsg.), Group interaction in high risk environments. Ashgate: Gower Publishing.
Hollnagel, E. (2011). Prologue: The scope of resilience engineering. In E. Hollnagel, J. Pariès, D. D. Woods, & J. Wreathall (Hrsg.), Resilience Engineering in Practice A. Guidebook Resilience Engineering Perspectives, Bd. 3 Ashgate: Farnham.
Ilgen, D. R., Hollenbeck, J. R., Johnson, M., & Jundt, D. (2006). Teams in organizations: From I-P-O models to IMOI models. Annual Review of Psychology, 56, 517–544.
Kaplan, S., LaPort, K., & Waller, M. J. (2013). The role of positive affectivity in team effectiveness during crises. Journal of Organizational Behavior, 34(4), 473–491.
Kontogiannis, T. (2011). A systems perspective of managing error recovery and tactical re-planning of operating teams in safety critical domains. Journal of safety research, 42(2), 73–85.
Lanir, Z. (1986). Fundamental Surprise: The National Intelligence Crisis Eugene OR: Decision Research. (originally Tel Aviv: HaKibbutz HaMeuchad, 1983, Hebrew). http://csel.eng.ohio-state.edu/courses/ise817/papers/Fundamental_Surprise1_final_copy.pdf. Zugegriffen: 27. Okt. 2015
Lim, B. C., & Klein, K. (2006). Team mental models and team performance: A field study of the effects of team mental model similarity and accuracy. Journal of Organizational Behavior, 27, 403–418.
Lundberg, J., & Rankin, A. (2014). Resilience and vulnerability of small flexible crisis response teams : implications for training and preparation. Cognition Technology and Work, 16(2), 143–155.
Luthans, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Executive, 16(1), 57–72.
Manser, T., Harrison, T. K., Gaba, D. M., & Howard, S. K. (2009). Coordination patterns related to high clinical performance in a simulated anesthetic crisis. Anesthesia & Analgesia, 108(5), 1606–1615.
Maynard, M. T., Kennedy, D. M., & Sommer, S. A. (2015). Team adaptation: A fifteen-year synthesis (1998–2013) and framework for how this literature needs to „adapt“ going forward. European Journal of Work and Organizational Psychology, 24(5), 652–677.
Mohammed, S., Ferzandi, L., & Hamilton, K. (2010). Metaphor no more: A 15-Year review of the team mental model construct. Journal of Management, 36(4), 876–910.
Morgan, P. B., Fletcher, D., & Sarkar, M. (2013). Defining and characterizing team resilience in elite sport. Psychology of Sport and Exercise, 14(4), 549–559.
Paton, D., Violanti, J. M., Johnston, P., Burke, K. J., Clarke, J., & Keenan, D. (2008). Stress shield: A model of police resiliency. International Journal of Emergency Mental Health, 10(2), 95–108.
Rankin, A., Lundberg, J., Woltjer, R., Rollenhagen, C., & Hollnagel, E. (2014). Resilience in everyday operations a framework for analyzing adaptations in high-risk work. Journal of Cognitive Engineering and Decision Making, 8(1), 78–97.
Renn, O. (1984). Risikowahrnehmung der Kernenergie. Frankfurt: Campus.
Rigaud, E., Hollnagel, E., Martinie, C., Palanque, P., Pasquini, A., Ragosta, M., & Sujan, M. A. (2012). A framework for modeling the consequences of the propagation of automation degradation: application to air traffic control systems. In The Second SESAR Innovation Days. Brüssel: Eurocontrol.
Salanova, M., Llorens, S., Cifre, E., & Martínez, I. M. (2012). We need a hero! Toward a validation of the healthy and resilient organization (HERO) model. Group & Organization Management, 37(6), 785–822.
Spiegel Online (2010). Grubenunglück von Chile. http://www.spiegel.de/panorama/grubenunglueck-von-chile-minenbetreiber-zahlt-fuenf-millionen-dollar-a-819865.html. Zugegriffen: 17. Febr. 2016
Spiegel Online (2013). Ausnahmesituationen im Job. „Aus Stress wurde Angst wurde Panik“. http://www.spiegel.de/karriere/berufsleben/stress-im-job-wie-man-ausnahmesituationen-im-beruf-ueberlebt-a-891351.html. Zugegriffen: 21. Okt. 2015
Stephens, J. P., Heaphy, E. D., Carmeli, A., Spreitzer, G. M., & Dutton, J. E. (2013). Relationship quality and virtuousness: Emotional carrying capacity as a source of individual and team resilience. Journal of Applied Behavioral Science, 49(1), 13–41.
Uitdewilligen, S., Waller, M. J., & Pitariu, A. H. (2013). Mental model updating and team adaptation. Small Group Research, 44(2), 127–158.
Wehner, T., Raeithel, A., Clases, C., & Endres, E. (1996). Von der Mühe und den Wegen der Zusammenarbeit. Theorie und Empirie eines arbeitspsychologischen Kooperationsmodells. In E. Endres, & T. Wehner (Hrsg.), Zwischenbetriebliche Kooperation. Die Gestaltung von Lieferbeziehungen (S. 39–58). Weinheim: Psychologie Verlags Union.
Weick, K. E., & Sutcliffe, K. M. (2007). Managing the Unexpected: resilient performance in an age of uncertainty. San Francisco: Jossey-Bass.
West, B. J., Patera, J. L., & Carsten, M. K. (2009). Team level positivity: Investigating positive psychological capacities and team level outcomes. Journal of Organizational Behavior, 30(2), 249–267.
Wildman, J. L., Thayer, A. L., Rosen, M. A., Salas, E., Mathieu, J. E., & Rayne, S. R. (2011). Task types and team-level attributes: Synthesis of team classification literature. Human Resource Development Review, 11, 97–129.
Woltjer, R., & Hollnagel, E. (2008). Functional modeling for risk assessment of automation in a changing air traffic management environment. In Proceedings of the 4th International Conference Working on Safety
Woods, D. D. (2005). Creating foresight: Lessons for enhancing resilience from Columbia. In W. Starbuck & M. Farjoun (Hrsg.), Organization at the limit: lessons from the Columbia disaster. Malden: Blackwell Publishing.
Woods, D. D., & Hollnagel, E. (2006). Joint cognitive systems: Patterns in cognitive systems engineering. Boca Raton: CRC Press.
Zajac, S., Gregory, M. E., Bedwell, W. L., Kramer, W. S., & Salas, E. (2014). The cognitive underpinnings of adaptive team performance in ill-defined task situations: A closer look at team cognition. Organizational Psychology Review, 4(1), 49–73.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Semling, C., Ellwart, T. Entwicklung eines Modells zur Teamresilienz in kritischen Ausnahmesituationen. Gr Interakt Org 47, 119–129 (2016). https://doi.org/10.1007/s11612-016-0322-x
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11612-016-0322-x