Skip to main content

Advertisement

Log in

Determinants of Clinic Absenteeism: A Novel Method of Examining Distance from Clinic and Transportation

  • Original Paper
  • Published:
Journal of Community Health Aims and scope Submit manuscript

Abstract

Delayed treatment and non-adherence are associated with inferior prostate cancer (CaP) outcomes. Missed clinic appointments (MA) are one form of non-adherence that may be preventable. We conducted a retrospective cohort study of 1341 scheduled clinic encounters for men referred to an academic urology clinic for evaluation of known or suspected CaP. Driving distance and public transit times were calculated using a Google Distance Matrix API algorithm. Zip code level data regarding socioeconomic status was obtained from the 2013 American Community Survey. Logistic regression multivariate analysis was used to identify MA predictors. Of scheduled clinic encounters, 14% were missed. Public health insurance was associated with MA (Private insurance 10%, Public insurance 19%), (p < 0.01) Calendar month was associated with MA with December showing the highest rate (21.2%) and June the lowest (5.3%) rates. (p = 0.02) Appointments for suspected CaP were more likely to be missed (19.3%) than those for known CaP (10.5%), p < 0.01. Driving distance was inversely associated with rate of MA (CA median 11.8 miles, MA median 10.4 miles, p = 0.04) while public transit times were not (66.7 min for CA, 65.3 min for MA, p = 0.36). Men that missed appointments were from areas with lower household incomes and educational attainment. Patient encounter type, insurance status, and reason for referral remained significantly associated with MA after multivariable adjusted analysis. By computing public transit time to the clinic using a mapping engine, we present a novel way to measure this parameter for studies of urban health care.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2

Similar content being viewed by others

References

  1. Siegel, R. L., Miller, K. D., & Jemal, A. (2016). Cancer statistics, 2016. CA: A Cancer Journal for Clinicians, 66(1), 7–30.

    Google Scholar 

  2. Eggener, S. E., Scardino, P. T., Walsh, P. C., et al. (2011). Predicting 15-year prostate cancer specific mortality after radical prostatectomy. The Journal of Urology, 185(3), 869–875.

    Article  PubMed  PubMed Central  Google Scholar 

  3. Johansson, J. E., Andren, O., Andersson, S. O., et al. (2004). Natural history of early, localized prostate cancer. JAMA, 291(22), 2713–2719.

    Article  CAS  PubMed  Google Scholar 

  4. Abern, M. R., Aronson, W. J., Terris, M. K., et al. (2013). Delayed radical prostatectomy for intermediate-risk prostate cancer is associated with biochemical recurrence: Possible implications for active surveillance from the SEARCH database. The Prostate, 73(4), 409–417.

    Article  PubMed  Google Scholar 

  5. Luckett, R., Pena, N., Vitonis, A., Bernstein, M. R., & Feldman, S. (2015). Effect of patient navigator program on no-show rates at an academic referral colposcopy clinic. Journal of Women’s Health (2002), 24(7), 608–615.

    Article  Google Scholar 

  6. Garuda, S. R., Javalgi, R. G., & Talluri, V. S. (1998). Tackling no-show behavior: A market-driven approach. Health Marketing Quarterly, 15(4), 25–44.

    Article  CAS  PubMed  Google Scholar 

  7. Izard, T. (2005). Managing the habitual no-show patient. Family Practice Management, 12(2), 65–66.

    PubMed  Google Scholar 

  8. 2009–2013 American Community Survey 5 Year Estimates: American Fact Finder2013 Contract No.: November 1, 2015.

  9. Hashim, M. J., Franks, P., & Fiscella, K. (2001). Effectiveness of telephone reminders in improving rate of appointments kept at an outpatient clinic: A randomized controlled trial. The Journal of the American Board of Family Practice/American Board of Family Practice, 14(3), 193–196.

    CAS  Google Scholar 

  10. Parikh, A., Gupta, K., Wilson, A. C., Fields, K., Cosgrove, N. M., & Kostis, J. B. (2010). The effectiveness of outpatient appointment reminder systems in reducing no-show rates. The American Journal of Medicine, 123(6), 542–548.

    Article  PubMed  Google Scholar 

  11. Syed, S. T., Gerber, B. S., & Sharp, L. K. (2013). Traveling towards disease: Transportation barriers to health care access. Journal of Community Health, 38(5), 976–993.

    Article  PubMed  PubMed Central  Google Scholar 

  12. Lacy, N. L., Paulman, A., Reuter, M. D., & Lovejoy, B. (2004). Why we don’t come: Patient perceptions on no-shows. Annals of Family Medicine, 2(6), 541–545.

    Article  PubMed  PubMed Central  Google Scholar 

  13. Freeman, V. L., Ricardo, A. C., Campbell, R. T., Barrett, R. E., & Warnecke, R. B. (2011). Association of census tract-level socioeconomic status with disparities in prostate cancer-specific survival. Cancer Epidemiology, Biomarkers & Prevention, 20(10), 2150–2159.

    Article  Google Scholar 

  14. Keegan, K. A., & Penson, D. F. (2013). The Patient Protection and Affordable Care Act: The impact on urologic cancer care. Urologic Oncology, 31(7), 980–984.

    Article  PubMed  Google Scholar 

  15. Ward, E., Jemal, A., Cokkinides, V., et al. (2004). Cancer disparities by race/ethnicity and socioeconomic status. CA: A Cancer Journal for Clinicians, 54(2), 78–93.

    Google Scholar 

  16. Mahal, B. A., Aizer, A. A., Ziehr, D. R., et al. (2014). The association between insurance status and prostate cancer outcomes: Implications for the Affordable Care Act. Prostate Cancer and Prostatic Diseases, 17(3), 273–279.

    Article  CAS  PubMed  Google Scholar 

  17. Fossati, N., Nguyen, D. P., Trinh, Q. D., et al. (2015). The impact of insurance status on tumor characteristics and treatment selection in contemporary patients with prostate cancer. Journal of the National Comprehensive Cancer Network: JNCCN, 13(11), 1351–1358.

    Article  PubMed  Google Scholar 

  18. Casey, R. G., Quinlan, M. R., Flynn, R., Grainger, R., McDermott, T. E., & Thornhill, J. A. (2007). Urology out-patient non-attenders: Are we wasting our time? Irish Journal of Medical Science, 176(4), 305–308.

    Article  CAS  PubMed  Google Scholar 

  19. Arcury, T. A., Preisser, J. S., Gesler, W. M., & Powers, J. M. (2005). Access to transportation and health care utilization in a rural region. The Journal of Rural Health, 21(1), 31–38.

    Article  PubMed  Google Scholar 

  20. Yang, S., Zarr, R. L., Kass-Hout, T. A., Kourosh, A., & Kelly, N. R. (2006). Transportation barriers to accessing health care for urban children. Journal of Health Care for the Poor and Underserved, 17(4), 928–943.

    Article  PubMed  Google Scholar 

  21. Silver, D., Blustein, J., & Weitzman, B. C. (2012). Transportation to clinic: findings from a pilot clinic-based survey of low-income suburbanites. Journal of Immigrant and Minority Health/Center for Minority Public Health, 14(2), 350–355.

    Article  Google Scholar 

  22. Simon, M. A., Nonzee, N. J., McKoy, J. M., et al. (2013). Navigating veterans with an abnormal prostate cancer screening test: A quasi-experimental study. BMC Health Services Research, 13, 314.

    Article  PubMed  PubMed Central  Google Scholar 

  23. Dobbs, R. W., Greenwald, D. T., Wadhwa, H., Freeman, V. L., & Abern, M. R. (2017). Is prostate cancer stage migration continuing for black men in the PSA era?. Prostate Cancer Prostatic Diseases, 20(2), 210–215

    Article  CAS  PubMed  Google Scholar 

  24. Molfenter, T. (2013). Reducing appointment no-shows: Going from theory to practice. Substance Use and Misuse, 48(9), 743–749.

    Article  PubMed  PubMed Central  Google Scholar 

  25. Aarts, M. J., Koldewijn, E. L., Poortmans, P. M., Coebergh, J. W., & Louwman, M. (2013). The impact of socioeconomic status on prostate cancer treatment and survival in the southern Netherlands. Urology, 81(3), 593–599.

    Article  PubMed  Google Scholar 

  26. Shafique, K., & Morrison, D. S. (2013). Socio-economic inequalities in survival of patients with prostate cancer: Role of age and Gleason grade at diagnosis. PLoS ONE, 8(2), e56184.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  27. Chu, D. I., Moreira, D. M., Gerber, L., et al. (2012). Effect of race and socioeconomic status on surgical margins and biochemical outcomes in an equal-access health care setting: Results from the Shared Equal Access Regional Cancer Hospital (SEARCH) database. Cancer, 118(20), 4999–5007.

    Article  PubMed  PubMed Central  Google Scholar 

  28. Chariatte, V., Michaud, P. A., Berchtold, A., Akre, C., & Suris, J. C. (2007). Missed appointments in an adolescent outpatient clinic: Descriptive analyses of consultations over 8 years. Swiss Medical Weekly, 137(47–48), 677–681.

    PubMed  Google Scholar 

  29. Frankel, S., Farrow, A., & West, R. (1989). Non-attendance or non-invitation? A case-control study of failed outpatient appointments. BMJ, 298(6684), 1343–1345.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  30. Lamplugh, M., Gilmore, P., Quinlan, T., & Cornford, P. (2006). PSA testing: Are patients aware of what lies ahead? Annals of the Royal College of Surgeons of England, 88(3), 284–288.

    Article  PubMed  PubMed Central  Google Scholar 

  31. Okoro, C. A., Strine, T. W., Young, S. L., Balluz, L. S., & Mokdad, A. H. (2005). Access to health care among older adults and receipt of preventive services. Results from the Behavioral Risk Factor Surveillance System, 2002. Preventive Medicine, 40(3), 337–343.

    Article  PubMed  Google Scholar 

  32. Guidry, J. J., Aday, L. A., Zhang, D., & Winn, R. J. (1997). Transportation as a barrier to cancer treatment. Cancer Practice, 5(6), 361–366.

    CAS  PubMed  Google Scholar 

  33. Wardenburg, M. J., Dobbs, R. W., Barnes, G., Al-Qassab, U., Ritenour, C. W., & Issa, M. M. (2013). Elective versus routine postoperative clinic appointments after circumcisions performed under local anesthesia. Urology, 81(6), 1135–1140.

    Article  PubMed  Google Scholar 

  34. Syed, S. T., Sharp, L. K., Kim, Y., et al. (2016). Relationship between medication adherence and distance to dispensing pharmacies and prescribers among an urban medicaid population with diabetes mellitus. Pharmacotherapy, 36(6), 590–597.

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  35. Salloum, R. G., Smith, T. J., Jensen, G. A., & Lafata, J. E. (2012). Factors associated with adherence to chemotherapy guidelines in patients with non-small cell lung cancer. Lung Cancer, 75(2), 255–260.

    Article  PubMed  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Michael R. Abern.

Ethics declarations

Conflict of interest

The authors declare that they have no conflict of interest.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Dobbs, R.W., Malhotra, N.R., Caldwell, B.M. et al. Determinants of Clinic Absenteeism: A Novel Method of Examining Distance from Clinic and Transportation. J Community Health 43, 19–26 (2018). https://doi.org/10.1007/s10900-017-0382-z

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10900-017-0382-z

Keywords

Navigation