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Business process management with the user requirements notation

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Abstract

A number of recent initiatives in both academia and industry have sought to achieve improvements in e-businesses through the utilization of Business Process Management (BPM) methodologies and tools. However there are still some inadequacies that need to be addressed when it comes to achieving alignment between business goals and business processes. The User Requirements Notation (URN), recently standardized by ITU-T, has some unique features and capabilities beyond what is available in other notations that can help address alignment issues. In this paper, a URN-based framework and its supporting toolset are introduced which provide business process monitoring and performance management capabilities integrated across the BPM lifecycle. The framework extends the URN notation with Key Performance Indicators (KPIs) and other concepts to measure and align processes and goals. An example process for controlling access to a healthcare data warehouse is used to illustrate and evaluate the framework. Early results indicate the feasibility of the approach.

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Author notes

  1. Alireza Pourshahid

    Present address: IBM, 3755 Riverside Drive, P.O. Box 9707, Station T, Ottawa, ON, Canada, K1G 4K9

  2. Pengfei Chen

    Present address: Research In Motion, 3026 Solandt Drive, Ottawa, ON, Canada, K2K 3K2

Authors and Affiliations

  1. School of Information Technology and Engineering (SITE), University of Ottawa, 800 King Edward Avenue, Ottawa, ON, Canada, K1N 6N5

    Alireza Pourshahid, Daniel Amyot, Liam Peyton & Sepideh Ghanavati

  2. Department of Systems and Computer Engineering, Carleton University, 1125 Colonel By Drive, Ottawa, ON, Canada, K1S 5B6

    Pengfei Chen & Michael Weiss

  3. Department of Medicine, University of Ottawa, Ottawa, Canada

    Alan J. Forster

  4. Ottawa Health Research Institute, Clinical Epidemiology Program, Ottawa Hospital, Civic Campus, Administrative Services Bldg, Room 1-019 1053 Carling Avenue, Ottawa, ON, Canada, K1Y 4E9

    Alan J. Forster

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  1. Alireza Pourshahid
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Corresponding author

Correspondence to Alireza Pourshahid.

Additional information

Based on “Toward an Integrated User Requirements Notation Framework and Tool for Business Process Management”, by A. Pourshahid, D. Amyot, L. Peyton, S. Ghanavati, P. Chen, M. Weiss, and A.J. Forster, which appeared in the 2008 International MCETECH Conference on e-Technologies, pp. 3–15. ©2008 IEEE.

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Pourshahid, A., Amyot, D., Peyton, L. et al. Business process management with the user requirements notation. Electron Commer Res 9, 269–316 (2009). https://doi.org/10.1007/s10660-009-9039-z

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