Abstract
The paper presents the implementation of Business Process Management in a large international company. The business case illustrates the main objectives and approach taken with the BPM initiative. Central element of the BPM implementation was the development of a process framework which consists of a reference process house (RPH) and common methods for process management across the company. In order to assess the implementation of Business Process Management and the achievements a process management maturity assessment was developed and implemented. The maturity model is based on nine categories which comprehensively cover all aspects which impact the success of Business Process Management. Some findings of the first assessment cycle are pinpointed to illustrate the benefits and best practice exchange as a result of the assessment.
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Rohloff, M. Advances in business process management implementation based on a maturity assessment and best practice exchange. Inf Syst E-Bus Manage 9, 383–403 (2011). https://doi.org/10.1007/s10257-010-0137-1
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DOI: https://doi.org/10.1007/s10257-010-0137-1