Abstract
Turnover of managerial employees at junior and middle levels has been widely recognized as a critical organizational concern. The problem happens to be more intensified for organizations belonging to service sector as the services provided to client / customer groups get directly affected. A number of studies have shown that compensation factor alone does not explain the retention of managerial employees in the organization. The focus of developing the present study lies in designing and balancing the organizational social and technical subsystems elements in order to moderate the turnover of junior and middle level managers in this public sector enterprise. A number of selective junior and middle level managers were interviewed in — depth and content analysis was made for categorization of level — wise qualitative responses. The SAP-LAP framework has been adopted as the diagnostic instrument of organizational analysis. The findings from the study shows that the organizational sociotechnical factors have an impact on managerial retention and the suggestive actions from the study attempt to find solutions to the problem of managerial turnover faced by the company. SAP-sdLAP framework as an instrument to the diagnosis of organizational sociotechnical system provides useful inputs to the management for future course of actions. Maintaining the balance between the social and technical subsystem factors is a critical prerequisite to managerial retention.
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Koustab Ghosh is presently working as a faculty in the area of organization behaviour and human resource management at Calcutta Business School, West Bengal, India. He has done his Ph.D. from Vinod Gupta School of Management (VGSOM), Indian Institute of Technology, Kharagpur, India. His specialization lies in organizational behaviour and human resource management. He has worked on various academic assignments and industrial projects with a number of organizations as part of his academic career. With more than seven years of experience in industry and academics, he has conducted a number of executive training programmes for various private and public sector organizations in India. He has published a number of academic research papers in journals of national and international repute. He is also on the editorial board of a few international journals and regularly reviews papers for a number of international and national journals. He has also contributed and presented papers in various national and international level seminars. He is a life member of Indian Society for Training and Development (ISTD).
Sangeeta Sahney is presently working as an Assistant Professor at Vinod Gupta School of Management (VGSOM), Indian Institute of Technology Kharagpur. She did B.A. (Hons.) from the University of Calcutta, MBA from Bundelkhand University, and Ph.D. the Department of Management Studies, Indian Institute of Technology Delhi. Her specialization is in Consumer Behaviour, Marketing Management, Quality Management in Services, and Organizational Behaviour. Dr. Sahney is a Gold Medalist MBA, former faculty member at U.P Technical University and IIT Roorkee. She has several papers in national and international journals to her credit. She has also presented papers at various national and international level seminars, and won the best paper award. She is also the reviewer, and on the board of a few international journals. Prof. Sahney was seconded (on deputation) to the School of Management, Asian Institute of Technology Bangkok by the Ministry of HRD, Govt. of India in 2009. She is a member of All India Management Association (AIMA).
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Ghosh, K., Sahney, S. Organizational Sociotechnical Diagnosis of Managerial Retention : SAP — LAP Framework. Global J. Flexible Syst. Manage. 11, 75–88 (2010). https://doi.org/10.1007/BF03396580
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DOI: https://doi.org/10.1007/BF03396580