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The perceived importance of ethics and social responsibility on organizational effectiveness: A survey of marketers

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Abstract

A necessary but insufficient condition for marketers to act ethically and be socially responsible is that they must perceive ethics and social responsibility to be important. However, little is known about marketers’ perceptions regarding the importance of ethics and social responsibility components of business decisions. The objectives of this study are (1)to assess the marketing practitioners’ perceptions regarding the importance of ethics and social responsibility in achieving organizational effectiveness, and (2) to analyze the relative influences of selected personal characteristics and organizational factors underlying a marketer’s perceived importance of ethics and social responsibility. The results from a mail survey of American Marketing Association members indicate that the marketers generally believe that ethics and social responsibility are important components of organizational effectiveness. The results partly indicate that there is a positive relationship between a marketer’s corporate ethical values and his or her perceptions regarding the importance of ethics and social responsibility. The results also indicate that the marketers’ perceptions regarding ethics and social responsibility can be explained by idealism and relativism.

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Author information

Authors and Affiliations

  1. Old Dominion University, USA

    Anusorn Singhapakdi (assistant professor of marketing)

  2. the University of Tampa, USA

    Kenneth L. Kraft (director of graduate studies)

  3. the University of Mississippi, USA

    Scott J. Vitell (an associate professor and holder of the Phil B. Hardin Chair of Marketing)

  4. Troy State University, Dothan

    Kumar C. Rallapalli (an assistant professor of marketing)

Authors
  1. Anusorn Singhapakdi
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  2. Kenneth L. Kraft
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  3. Scott J. Vitell
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  4. Kumar C. Rallapalli
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Additional information

He has also served on the marketing faculty at Thammasat University, Thailand. He received his Ph.D. from the University of Mississippi. His research focusing on marketing ethics and social responsibility has been published inJournal of the Academy of Marketing Science, Journal of Business Ethics, Journal of Macromarketing, Journal of Personal Selling & Sales Management, Journal of Public Policy & Marketing, and elsewhere.

He received his D.B.A. in management from the University of Maryland. His work on business ethics, organizational design, and strategic planning has been published inAcademy of Management Review, American Business Review, andJournal of Business Ethics. His current research interest centers on the measurement of moral intensity.

He received his Ph.D. from Texas Tech University. His work has appeared inJournal of the Academy of Marketing Science, Journal of Business Ethics, Journal of Business Research, Journal of Macromarketing, Journal of Personal Selling & Sales Management, Research in Marketing, and elsewhere.

He received his Ph.D. in marketing from the University of Mississippi. His research has been published inJournal of the Academy of Marketing Science, Journal of Business Ethics, Journal of Pharmaceutical Marketing and Management, Journal of Social and Administrative Pharmacy, and elsewhere. His research interests include marketing ethics, health care marketing, international marketing, and direct marketing.

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Singhapakdi, A., Kraft, K.L., Vitell, S.J. et al. The perceived importance of ethics and social responsibility on organizational effectiveness: A survey of marketers. JAMS 23, 49–56 (1995). https://doi.org/10.1007/BF02894611

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