Abstract
The term service is today defined and used in a multitude of ways, and there is no usage characteristic that is common for all of these ways. As a consequence natural language terms used for describing services are ambiguous and often confusing. The lack of a common agreed upon definition of the term makes it difficult to understand and classify services as well as distinguish them from non-service concepts. In this paper, we do not propose a new definition of service but a model of services that helps in analysing the concept. The model is based on three perspectives: service as a means for co-creation of value, service as a means for abstraction, and service as a means for providing restricted access to resources.
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Bergholtz, M., Johannesson, P., Andersson, B. (2011). Towards a Model of Services Based on Co-creation, Abstraction and Restriction. In: Jeusfeld, M., Delcambre, L., Ling, TW. (eds) Conceptual Modeling – ER 2011. ER 2011. Lecture Notes in Computer Science, vol 6998. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-24606-7_38
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DOI: https://doi.org/10.1007/978-3-642-24606-7_38
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