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Abstraction, Restriction, and Co-creation: Three Perspectives on Services

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Advances in Conceptual Modeling – Applications and Challenges (ER 2010)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 6413))

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Abstract

The recent surge in the interest of services has brought a plethora of applications of the service concept. There are business services and software services, software-as-a-service, platform-as-a-service, and infrastructure-as-a-service. There is also a multitude of definitions of the service concept. In this paper, we propose not a new definition of service but a conceptual model of the service concept that views services as perspectives on the use and offering of resources. The perspectives addressed by the model are: service as a means for abstraction; service as means for providing restricted access to resources; and service as a means for co-creation of value.

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Author information

Authors and Affiliations

  1. Department of Computer and Systems Sciences, Stockholm University, Sweden

    Maria Bergholtz, Birger Andersson & Paul Johannesson

Authors
  1. Maria Bergholtz
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  2. Birger Andersson
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  3. Paul Johannesson
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Editor information

Editors and Affiliations

  1. Department of Software and Computing Systems, University of Alicante, 03690, Alicante, Spain

    Juan Trujillo

  2. Department of Computer Science, University of Auckland, Auckland, New Zealand

    Gillian Dobbie

  3. Department of Computer Sciences, University of Tampere, 33101, Tampere, Finland

    Hannu Kangassalo

  4. Department of Informatics, Clausthal University of Technology, Julius-Albert-Str. 4, 38678, Clausthal-Zellerfeld, Germany

    Sven Hartmann

  5. Institute for Infocomm Research (I2R), Agency for Science, Technology and Research (A*STAR), 1 Fusionopolis Way, #21-01 Connexis, 138632, Singapore, Singapore

    Markus Kirchberg

  6. Information Systems Science, Aalto University School of Economics, P.O. Box 21210, FI-00076, Aalto, Finland

    Matti Rossi

  7. Department of Management Information Systems, University of Haifa, 31905, Mount Carmel, Haifa, Israel

    Iris Reinhartz-Berger

  8. Department of Computer and Decision Engineering, Université Libre de Bruxelles, Av. F.D. Roosevelt 50, 1050, Bruxelles, Belgium

    Esteban Zimányi

  9. Econometric Institute, Erasmus University Rotterdam, PO Box 1738, NL-3000, Rotterdam, DR, The Netherlands

    Flavius Frasincar

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© 2010 Springer-Verlag Berlin Heidelberg

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Bergholtz, M., Andersson, B., Johannesson, P. (2010). Abstraction, Restriction, and Co-creation: Three Perspectives on Services. In: Trujillo, J., et al. Advances in Conceptual Modeling – Applications and Challenges. ER 2010. Lecture Notes in Computer Science, vol 6413. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-16385-2_14

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  • DOI: https://doi.org/10.1007/978-3-642-16385-2_14

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-16384-5

  • Online ISBN: 978-3-642-16385-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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