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Serviceology-as-a-Service: a Knowledge-Centric Interpretation

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Serviceology for Services (ICServ 2017)

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 10371))

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Abstract

The paper proposes a knowledge-centric interpretation of the notion of Serviceology, as well as technical means of making this interpretation operational. On a theoretical level, the proposal mixes principles from the disciplines of Knowledge Management, Conceptual Modelling, Service Science and Artificial Intelligence in order to articulate a notion of Serviceology in the sense of “service knowledge”, then to deploy this knowledge “as-a-service” through conceptual modelling and knowledge graph distribution platforms. The goal is to establish a service management support framework, labelled here as SERVaaS (Servicelogy-as-a-Service), based on hybrid systems that maintain both human-oriented and machine-oriented representations of service knowledge. The human-oriented representations are enabled by agile, domain-specific service modelling methods, whereas the machine-oriented representations rely on distributed graph databases exposing knowledge graphs through RESTful APIs. The proposal is based on practical project experience, aiming towards the demonstration of enterprise semantics-awareness in information systems.

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Author information

Authors and Affiliations

  1. Business Informatics Research Centre, Faculty of Economic Sciences and Business Administration, Babeş-Bolyai University, Cluj Napoca, Romania

    Robert Andrei Buchmann & Ana-Maria Ghiran

Authors
  1. Robert Andrei Buchmann
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  2. Ana-Maria Ghiran
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Corresponding author

Correspondence to Robert Andrei Buchmann .

Editor information

Editors and Affiliations

  1. Graduate School of Management, Kyoto University, Kyoto, Japan

    Yoshinori Hara

  2. Research Group Knowledge Engineering, University of Vienna, Vienna, Austria

    Dimitris Karagiannis

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Buchmann, R.A., Ghiran, AM. (2017). Serviceology-as-a-Service: a Knowledge-Centric Interpretation. In: Hara, Y., Karagiannis, D. (eds) Serviceology for Services. ICServ 2017. Lecture Notes in Computer Science(), vol 10371. Springer, Cham. https://doi.org/10.1007/978-3-319-61240-9_18

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  • DOI: https://doi.org/10.1007/978-3-319-61240-9_18

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-61239-3

  • Online ISBN: 978-3-319-61240-9

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