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Serviceology for Services

5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

  • Yoshinori Hara
  • Dimitris Karagiannis
Conference proceedings ICServ 2017

Part of the Lecture Notes in Computer Science book series (LNCS, volume 10371)

Also part of the Programming and Software Engineering book sub series (LNPSE, volume 10371)

Table of contents

  1. Front Matter
    Pages I-XV
  2. Human-Centered Service

    1. Front Matter
      Pages 1-1
    2. Alexander Smirnov, Nikolay Shilov, Andreas Oroszi, Mario Sinko, Thorsten Krebs
      Pages 26-37
    3. Mirjana Radonjic-Simic, Frank Wolff, Dennis Pfisterer
      Pages 46-52
  3. Customer Satisfaction

  4. Service Innovation and Marketing

    1. Front Matter
      Pages 89-89
    2. Ryo Fukushima, Koji Tachioka, Tatsunori Hara, Jun Ota, Yuki Tsuzaka, Narito Arimitsu
      Pages 91-100
    3. Atsunobu Kimura, Koki Kusano, Ryo Ymamashita, Yurika Katagiri
      Pages 109-120
    4. Kazutoshi Sakaguchi, Nobuyuki Kobayashi, Aki Nakamoto, Seiko Shirasaka
      Pages 121-134
    5. Abdul Rahman Abdel Razek, Christian van Husen, Saed Imran
      Pages 135-143
    6. Takeshi Kurata, Ryosuke Ichikari, Ching-Tzun Chang, Masakatsu Kourogi, Masaki Onishi, Takashi Okuma
      Pages 144-149
  5. Service Design

    1. Front Matter
      Pages 151-151
    2. Michael Walch, Dimitris Karagiannis
      Pages 164-177
    3. Robert Andrei Buchmann, Ana-Maria Ghiran
      Pages 190-201
    4. I-Ling Yen, Farokh Bastani, San-Yih Hwang, Wei Zhu, Guang Zhou
      Pages 215-223
    5. Ahson Javaid, Sabrina Kurjakovic, Hisashi Masuda, Youji Kohda
      Pages 224-233
  6. Back Matter
    Pages 235-237

About these proceedings

Introduction

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

Keywords

service design service innovation customer services customer satisfaction service modeling service development

Editors and affiliations

  • Yoshinori Hara
    • 1
  • Dimitris Karagiannis
    • 2
  1. 1.Graduate School of ManagementKyoto UniversityKyotoJapan
  2. 2.Research Group Knowledge EngineeringUniversity of ViennaViennaAustria

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-319-61240-9
  • Copyright Information Springer International Publishing AG 2017
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science
  • Print ISBN 978-3-319-61239-3
  • Online ISBN 978-3-319-61240-9
  • Series Print ISSN 0302-9743
  • Series Online ISSN 1611-3349
  • Buy this book on publisher's site