Abstract
This article describes a company case from the ICT industry and illustrates how collaborative innovation involving several actors is realized and why communication plays a crucial role within this process. Taking a social structural perspective on innovation and communication, it becomes clear that meaning and reality, which are the prerequisites of novelties, are constructed in communicative interactions between companies and their internal and external stakeholders. Consequently, communication cannot be considered as an instrument of innovation management that might be used or dropped in different innovation phases like a tool. The theoretical perspective also underlines that innovation-related actions are influenced by structures: rules and resources enable, modify, and limit innovation actions. The Global Co-Innovation Lab Network (COIL) of SAP, analyzed in the case study, can be seen as a corporate, communicative resource due to its role as an interface between internal and external stakeholders of the company. It enables all parties involved to define framework conditions of a shared co-innovation project and to execute it. Structurally, COIL connects stakeholders across the globe, such as certified or potential SAP partners, users or internals, such as existing and potential units. Therefore, collectively shared structures, like co-innovation projects, are created. They are considered as a prerequisite for future innovation and communicative actions. Based on previous expertise and experiences, COIL helps to specify shared structured for each project and thus enables successful co-innovations.
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Notes
- 1.
This section is mainly based on an article previously published in German language (Zerfaß 2009).
- 2.
SAP Community Network (http://scn.sap.com) is the social network for both internal and external SAP professionals, such as software users, developers, or consultants, with more than two million members globally.
- 3.
SAP PartnerEdge (www.sappartneredge.com) is SAP’s partner program, offering business enablement resources and benefits to support implementing, selling, marketing, developing, and delivering SAP products.
- 4.
SAP Jam (www.sap.com/jam) is an enterprise social network solution.
- 5.
SAPPHIRE NOW (www.sapphirenow.com) is a customer-facing event where SAP generally has announced major product changes and strategic direction.
- 6.
SAP TechEd (www.sapteched.com) is an annual conference hosted by SAP, aimed at the company’s ecosystem of consultants and software development partners. It is a technical education conference for IT architects, administrators, and developers.
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Patsch, S., Zerfass, A. (2017). Co-innovation and Communication: The Case of SAP’s Global Co-innovation Lab Network. In: Pfeffermann, N., Gould, J. (eds) Strategy and Communication for Innovation. Springer, Cham. https://doi.org/10.1007/978-3-319-49542-2_23
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