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The Continued Innovation-Decision Process – A Case Study of Continued Adoption of Robotic Process Automation

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Information Systems (EMCIS 2021)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 437))

Abstract

Robotic Process Automation (RPA) originally entered the field of information systems as one of those disruptive innovations that will, among other automation solutions, have a profound effect on job descriptions and work itself in near future. One of the sectors that will be revolutionized – and are in fact already changing – are financial and human resource (HR) services, such as accounting, billing, and payroll services. According to statistics, Finnish companies operating on the administrative and support services sector make little use of service robots. Companies that have initially adopted the technology do not necessary reach its full potential. We explore what factors create challenges for the continued adoption of robotic process automation by investigating two companies and using interpretive case study as our research method. The two companies are service centers. They operate on the public sector in Finland and provide financial and HR services for their owner-clients. The findings of this study include insights into the key factors that affect continued adoption of RPA, and these point towards an expanded model of Innovation-Decision Process where iterations of a new decision are triggered by new ideas on how to use the innovation.

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Author information

Authors and Affiliations

  1. University of Jyväskylä, Jyväskylä, Finland

    Henriika Sarilo-Kankaanranta & Lauri Frank

Authors
  1. Henriika Sarilo-Kankaanranta
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  2. Lauri Frank
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Corresponding author

Correspondence to Henriika Sarilo-Kankaanranta .

Editor information

Editors and Affiliations

  1. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  2. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

Appendix 1

Appendix 1

See Table 2.

Table 2. Factors influencing the continued adoption of RPA in accounting and HR
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Sarilo-Kankaanranta, H., Frank, L. (2022). The Continued Innovation-Decision Process – A Case Study of Continued Adoption of Robotic Process Automation. In: Themistocleous, M., Papadaki, M. (eds) Information Systems. EMCIS 2021. Lecture Notes in Business Information Processing, vol 437. Springer, Cham. https://doi.org/10.1007/978-3-030-95947-0_52

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  • DOI: https://doi.org/10.1007/978-3-030-95947-0_52

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  • Online ISBN: 978-3-030-95947-0

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