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Adopting and Refining e-services — the Role of Organization Size

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Abstract

Information and communication technology (ICT) has become increasingly important in public service provision (e-services). Although most studies conclude that large organizations have higher quality e-service systems, few have studied if the effect of size persist over time. Empirically, this article reports how organizational size affects adoption and development of e-services in all Norwegian municipalities over a 13 year period (2001–2013). Seven different studies, conducted by four independent institutions, mapped the existence and quality of municipal web-sites. Controlling for several system characteristics, the study indicates that size has ambiguous effects concerning adoption, but a strong and positive effect on the quality of e-services.

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  1. Department of Political Science and Management, Agder University, 4604, Kristiansand, Norway

    Dag Ingvar Jacobsen

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  1. Dag Ingvar Jacobsen
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Jacobsen, D.I. Adopting and Refining e-services — the Role of Organization Size. Public Organiz Rev 18, 111–123 (2018). https://doi.org/10.1007/s11115-016-0364-0

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