Abstract
The Covid-19 pandemic signifies one of the most significant environmental changes in recent marketing history. Due to the impact of the COVID-19 pandemic, it is noticed that the grocery shoppers’ behaviour has affected their purchasing habits during this crisis. As 4P’s of marketing (product, price, place, and promotion) has the base of the success of any business. Hence, the study’s main objective was to explore the impact of consumer preferences and attitudes on grocery shopping behavior with special reference to the elements of the 4 Ps of Marketing in Saudi Arabia. To achieve this goal descriptive research approach has been applied. The data has been collected electronically using convenience sampling with structured questionnaires from the people living in Saudi Arabia. Around 225 surveys responses have been taken for the study. SPSS-Version 2020 statistical software has been used, and descriptive statistics with Chi-square test at 0.05 significance level were utilized for the analysis and results were interpreted accordingly. The research revealed differences in opinion gender-wise, and opinion varies with some of the marketing elements on grocery shopping.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Cheema, M.A., Robert, W.F., Kenneth, S.: The 2008 global financial crisis and COVID-19 pandemic: how safe are the safe-haven assets? (2020). SSRN 3590015
Okpighe, S.G.: The quest to re-strategize marketing mix strategizes: mitigating the effect of covid-19 pandemic on consumers in Nigeria. 1(6), 355–363 (2020). www.Accexgate.Com
Gustavsson, S., Larsson, S.: Marketing Innovation for SMEs during COVID-19 pandemic: a case study of the hospitality industry in Norrbotten (2020)
Tobias, J.N., Hamukwaya, S.P.: Domestic vs foreign debts, a viable option for Africa’s debt crisis: Covid-1 implications. AfricaGrowth Agenda 18(2), 18–21 (2021)
Kelleci, A., Yıldız, O.: A guiding framework for levels of sustainability in marketing. Sustainability 13(4), 1644 (2021)
Karamchandani, S., Karani, A., Jayswal, M.: Linkages between advertising value perception, context awareness value, brand attitude and purchase intention of hygiene products during COVID-19: a two-wave study. Vision (2021)
Delisle, M.A.: Linking creative tourism products to markets: target marketing, promotion, commercialization, and market readiness. Creative Tourism Activating Cult. Resour. Engaging Creative Travellers 135 (2021)
Shapiro, B.P.: Rejuvenating the marketing mix. Harvard Bus. Rev. 63(5), 28 (1985)
Kollat, D.T., Engel, J.F., Blackwell, R.D.: Current problems in consumer behaviour research. J. Mark. Res. 7(3), 327–332 (1970)
Abunar, S., Alam, M.Z.: Consumer insights towards household shopping; with special reference to shoppers buying patterns in Saudi Arabia. Int. J. Manag. IT Eng. 8(9), 172–195 (2018)
Perner, S., Wagner, P.L., Demichelis, F., Mehra, R., LaFargue, C.J., Moss, B.J., Rubin, M.A.: EML4-ALK fusion lung cancer: a rare, acquired event. Neoplasia 10(3), 298–302 (2008)
Kotler, P.: Principles of Marketing: A South Asian Perspective, 13/e. Early Education (2010)
Wood, N.T., Solomon, M.R.: Virtual social identity and consumer behaviour. ME Sharpe (2009)
Mahmoudzadeh, M., Mansour, S., Karimi, B.: To develop a third-party reverse logistics network for end-of-life vehicles in Iran. Resour. Conserv. Recycl. 78, 1–14 (2013)
Alam, M.Z., Elaasi, S.: A study on consumer perception towards e-shopping in KSA. Int. J. Bus. Manag. 11(7), 202–210 (2016)
Groucutt, J., Leadley, P., Forsyth, P.: Marketing: Essential Principles, New Realities. Kogan, Page Publishers (2004)
Shekelle, P.G.: Systematic review: impact of health information technology on quality, efficiency, and costs of medical care. Ann. Intern. Med. 144(10), 742–752 (2006)
Nelson, P.: Information and consumer behavior. J. Polit. Econ. 78(2), 311–329 (1970)
Craven, M., Liu, L., Mysore, M., Wilson, M.: COVID-19: Implications for Business. McKinsey & Company, 8 (2020)
DiResta, E.A., Williford, K.T., Cohen, A.D., Genn, A.B.: The impact of COVID-19 on your advertising and marketing campaigns. Holland & Knight (2020)
Li, B., Zhong, Y., Zhang, T., Hua, N.: Transcending the COVID-19 crisis: business resilience and innovation of the restaurant industry in China. J. Hospitality Tourism Manag. 49, 4453 (2021)
Camilleri, M.A.: Market segmentation, targeting and positioning. In: Travel Marketing, Tourism Economics and the Airline Product. Tourism, Hospitality and Event Management, 69–83. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-49849-2_4
Smith, F., Woods, L.: A distinction without a difference: exploring the boundary between goods and services in the world trade organization and the European Union. Colum. J. Eur. L. 12, 1 (2005)
Constantinides, E., Fountain, S.J.: Web 2.0: conceptual foundations and marketing issues. J. Dir. Data Digit. Mark. Pract. 9(3), 231–244 (2008)
Jain, R., Bagdare, S.: Music and consumption experience: a review. Int. J. Retail Distrib. Manage. (2011)
Guy, C.M.: Classifications of retail stores and shopping centres: some methodological issues. GeoJournal 45(4), 255–264 (1998)
Ahmad, M., Lasi, M.: The attitudes on consumer perception towards viral marketing: a study on Foodpanda food delivery in Malaysia. Int. J. Res. Sci. Innov. 7(9), 251–255 (2020)
Hosta, M., Zabkar, V.: Antecedents of environmentally and socially responsible sustainable consumer behavior. J. Bus. Ethics 171(2), 273–293 (2021)
Naeem, M.: Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic. J. Retail. Consum. Serv. 58 (2021)
Dorsch, M.J., Carlson, L., Raymond, M.A., Ranson, R.: Customer equity management and strategic choices for sales managers. J. Pers. Selling Sales Manag. 21(2), 157–166 (2001)
Burrow, J.: A History of Histories. Vintage (2008)
Ketelsen, M., Janssen, M., Hamm, U.: Consumers’ response to environmentally-friendly food packaging-a systematic review. J. Cleaner Prod. 254, 120–123 (2020)
Nielsen, I.O.: Key consumer behavior thresholds identified as the coronavirus outbreak evolves (2020)
Boztepe, A.: (2012). Green marketing and its impact on consumer buying behavior. Eur. J. Econ. Polit. Stud. 5(1) (2020)
Aksoy, H., Ozsonmez, C.: How millennials’ knowledge, trust, and product involvement affect the willingness to pay a premium price for fairtrade products. Asian J. Bus. Res. 9(2), 95112 (2019)
Deepak, R.K.A., Jeyakumar, S.: Marketing Management. Educreation Publishing (2019)
Jorgensen, B.L., Savla, J.: Financial literacy of young adults: the importance of parental socialization. Fam. Relat. 59(4), 465–478 (2010)
O’Rourke, T.: Sustainable Tourism Management After the Pandemic: the New Reality To Manage Ethical and Responsible Tourism. Routledge (2021)
Kotler, P.: Kotler on Marketing. Simon and Schuster (2012)
Kotler, P., Keller, K.L.: Marketing Management. Pearson Prentice Hall (2009)
Pan, Y., Zinkhan, G.M.: Determinants of Retail Sponsorship. J. Meta-analytical Perspect. (2006)
Naeem, M.: Understanding the customer psychology of impulse buying during the COVID-19 pandemic: implications for retailers. Int. J. Retail Distrib. Manag. (2020)
Oliveira, T.C., Abranches, M.V., Lana, R.M.: Segurança alimentar no contexto da pandemia por SARS-CoV-2. Cadernos de saude publica 36, (2020)
Okpighe, S.G.: The quest to re-strategize marketing mix strategizes: mitigating the effect of Covid-19 Pandemic on consumers in Nigeria. Econ. Disruption Glob. Impact Covid-19 Soc. (VICED-GI-COVID-19) 1(6), 356–363 (2020)
Dunne, D.D., Jaussi, K.S.: Firm strategy for innovation and creativity. In: Creativity and Innovation in Organizations. Routledge, pp. 219–242 (2019)
Dunn et al.: Retail (7th edn.) Cengage Learning (2010)
Sterne, J.: Social Media Metrics: How to Measure and Optimize Your Marketing Investment. Wiley, Hoboken (2010)
Alam, M.Z.: Consumers involvements with social media in Saudi Arabia: a marketing perspective. Curr. Perspect. Econ. Manag. 4, 170–182 (2020)
Güney, O.I., Sangün, L.: How COVID-19 affects individuals’ food consumption behaviour: a consumer survey on attitudes and habits in Turkey. Br. Food J. (2021)
Truong, D., Truong, M.D.: How do customers change their purchasing behaviours during the COVID19 pandemic? J. Retail. Consum. Serv. 1029–1063 (2022)
Levashenko, A., Girich, M.: The problems created by the rising food prices and prices for other vital goods during the current pandemic. Monit. Russ.’s Econ. Outlook Trends Challenges Socio-Econ. Dev. Moscow. IEP (10), 14–17 (2020)
Kim, K., Bonn, M.A., Cho, M.: Clean safety message framing as survival strategies for small independent restaurants during the COVID-19 pandemic. J. Hospitality Tourism Manag. 46, 423–431 (2021)
De Pelsmacker, P., Janssens, W.: A model for fair trade buying behaviour: the role of perceived quantity and quality of information and of product-specific attitudes. J. Bus. Ethics 75(4), 361–380 (2007)
Geiger, S.M., Fischer, D., Schrader, U.: Measuring what matters in sustainable consumption: an integrative framework for the selection of relevant behaviors. Sustain. Dev. 26(1), 18–33 (2018)
Zabkar, V., Hosta, M.: Willingness to act and environmentally conscious consumer behaviour: can prosocial status perceptions help overcome the gap? Int. J. Consum. Stud. 37(3), 257–264 (2013)
Acknowledgements
The author acknowledges the support of colleagues, friends, students and responded for their valuable time to fill out the questionnaire to complete this study.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Ethics declarations
The authors declare no conflict of interest.
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Alam, M.Z. (2023). Influence of Covid-19 Pandemic on Grocery Shopper Behavior in Relation to 4Ps of Marketing: An Empirical Study. In: Alareeni, B., Hamdan, A. (eds) Explore Business, Technology Opportunities and Challenges After the Covid-19 Pandemic. ICBT 2022. Lecture Notes in Networks and Systems, vol 495. Springer, Cham. https://doi.org/10.1007/978-3-031-08954-1_105
Download citation
DOI: https://doi.org/10.1007/978-3-031-08954-1_105
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-08953-4
Online ISBN: 978-3-031-08954-1
eBook Packages: EngineeringEngineering (R0)