Abstract
The collaborative economy involves many different fields and it is difficult to define what activities are comprised. General impact evidence is inconclusive. However, some of them address problems about indirect discriminations, labour security and inequalities, the lack of regulation. Considerations about ‘inclusion’ and ‘exclusion’ states are needed for services involved in shared consumption. The authors propose the ‘Sharing-Based Services’ (SBS) conceptual framework to study and analyse a set of services. In particular, this paper describes an analytical tool (I-SBS) comprising an approach and the activities to consider the aspects of the ‘inclusion’ and ‘exclusion’ in SBS. The series of design workshops to evaluate the tool has been described in detail. The analytical tool, the design results, and the process of design workshops are presented as the main results.
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Notes
- 1.
Carpooling service; it is the world's leading long-distance ‘ride-sharing’ community.
- 2.
Short-time rental car for point-to-point rides; it is often defined as a car-sharing service.
- 3.
Short-time rental bicycle in London.
- 4.
Co-housing service based on mutual help. Abitare Solidale was started in Florence (Italy) and it is spreading in the Tuscany region. The project supports inter- and intra-generational cohabitation as an integrated solution to tackle different kinds of social problems [23].
- 5.
It is a meal sharing service based on person-to-person relations and regulated on profit business by a web platform.
- 6.
It is a local service in Seoul with the aim to promote a sharing food activity among neighbours.
- 7.
It is a service concept for sharing kitchen workstations [24].
- 8.
It is a kitchen sharing service self-managed by a community in Florence (Italy).
- 9.
The conference was organised in collaboration with the ‘Chinese Ergonomics Society’ and ‘The 16th Academic Conference on Management Ergonomics’.
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Acknowledgments
We would like to thank the following for their collaboration in research: the members of the Inclusive Design Research Center (IDRC) at the Design and Innovation College (Tongji University, in Shanghai, China); all the participants of the workshops series, i.e. the students of the ‘User Research and Design Innovation’ course; the participants in the workshop during the ‘International Symposium on Human Factors in Design’; the IDRC members that participated in the third workshop.
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Busciantella Ricci, D., Dong, H., Rinaldi, A., Tosi, F. (2018). Inclusion in Sharing-Based Services (I-SBS): An Analytical Tool. In: Di Bucchianico, G., Kercher, P. (eds) Advances in Design for Inclusion. AHFE 2017. Advances in Intelligent Systems and Computing, vol 587. Springer, Cham. https://doi.org/10.1007/978-3-319-60597-5_19
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