Abstract
Design exclusion arises when a product places demands on the end-user that the user does not have the capability to meet. Such excluding products cause access problems for a wide range of users, particularly those with restricted capabilities, for example older users or users with disabilities. It is generally recognised that more inclusive approaches to design must be adopted to resolve this problem. A thorough investigation of design exclusion is the first step to meet this goal.
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Clarkson, J., Dong, H., Keates, S. (2003). Quantifying design exclusion. In: Clarkson, J., Keates, S., Coleman, R., Lebbon, C. (eds) Inclusive Design. Springer, London. https://doi.org/10.1007/978-1-4471-0001-0_26
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DOI: https://doi.org/10.1007/978-1-4471-0001-0_26
Publisher Name: Springer, London
Print ISBN: 978-1-85233-700-1
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