Skip to main content
SpringerLink
Log in

Integrated Product-Service Systems

  • Chapter
  • First Online:
Designing and Managing Industrial Product-Service Systems

Part of the book series: SpringerBriefs in Operations Management ((BRIEFSOPERMAN))

Abstract

Gummesson (1995) was one of the first researchers to emphasize the fact that customers are not buying products any more but are rather buying offerings that are based on services which create an added value. The services offered need to solve real customer problems in an efficient and cost-effective way. The value creation of the service should be perceived instantly and be transparent to customers for evaluation of the performance. The transition from manufacturer to service provider can be justified not only from the perspective of potential financial benefits.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 16.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Aurich JC, Wolf N, Siener M, Schweitzer E (2009) Configuration of product-service systems. J Manuf Technol Manag 20(5):591–605

    Article  Google Scholar 

  • Edvardsson B (1997) Quality in new service development: key concepts and a frame of reference. Int J Prod Econ 52(1):31–46

    Article  Google Scholar 

  • Gummesson E (1995) Relationship marketing: its role in the service economy. Underst Serv Manag 244:68

    Google Scholar 

  • Mont OK (2002) Clarifying the concept of product–service system. J Clean Prod 10(3):237–245

    Article  Google Scholar 

  • Oliva R, Kallenberg R (2003) Managing the transition from products to services. Int J Serv Ind Manag 14(2):160–172

    Article  Google Scholar 

  • Raja J, Bourne D, Goffin K, Çakkol M, Martinez V (2013) Achieving customer satisfaction through integrated products and services: an exploratory study. J Prod Innov Manag 30(6):1128–1144

    Article  Google Scholar 

  • Reim W, Parida V, Örtqvist D (2015) Product–service systems (PSS) business models and tactics—a systematic literature review. J Clean Prod 97:61–75

    Article  Google Scholar 

  • Rolls-Royce Website (2014)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Networked Value Systems, Department of Production, University of Vaasa, Vaasa, Finland

    Petri Helo & Anna Rymaszewska

  2. Charlton College of Business, University of Massachusetts, Dartmouth, North Dartmouth, MA, USA

    Angappa Gunasekaran

Authors
  1. Petri Helo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Angappa Gunasekaran
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Anna Rymaszewska
    View author publications

    You can also search for this author in PubMed Google Scholar

Rights and permissions

Reprints and permissions

Copyright information

© 2017 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Helo, P., Gunasekaran, A., Rymaszewska, A. (2017). Integrated Product-Service Systems. In: Designing and Managing Industrial Product-Service Systems. SpringerBriefs in Operations Management. Springer, Cham. https://doi.org/10.1007/978-3-319-40430-1_3

Download citation

Publish with us

Policies and ethics

Search

Navigation