Abstract
In the field of complex products and systems (CoPS), a provider faces a constant challenge in choosing the most suitable R&D projects and not only to fulfil customer value but also to improve provider value. This chapter presents a method to deal with this challenge using the analytical hierarchy process (AHP) as a framework and a design method for the product/service system concept. In the proposed method, customer value and provider value are used as two drivers for R&D project selection. Based on an empirical result, this chapter describes how the proposed procedure systematically supports the company’s R&D project selection.
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Acknowledgement
The authors would like to express special gratitude to the employees of the anonymous company for their active cooperation in the application presented in Sect. 5.
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Taabodi, A., Sakao, T., Lindahl, M. (2014). Incorporation of Product/Service System Concept in R&D for Complex Products and Systems. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_13
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DOI: https://doi.org/10.1007/978-4-431-54816-4_13
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