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Serviceology for Services

Selected papers of the 1st International Conference of Serviceology

  • Masaaki Mochimaru
  • Kanji Ueda
  • Takeshi Takenaka

Table of contents

  1. Front Matter
    Pages i-x
  2. Data Assimilation and Human Modeling/Enhancing Service Analysis and Testing with VR/AR/MR

    1. Front Matter
      Pages 1-1
    2. Tomohiro Fukuhara, Ryuhei Tenmoku, Takashi Okuma, Ryoko Ueoka, Masanori Takehara, Takeshi Kurata
      Pages 3-13
    3. Satoshi Suzuki, Masaya Ando, Hiroshi Hashimoto, Hajime Asama
      Pages 15-23
    4. Koji Makita, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Takeshi Kurata
      Pages 25-30
  3. Mechanism Design for Services

    1. Front Matter
      Pages 31-31
    2. Keiji Hirata, Shoji Sano, Yoh Shiraishi, Hitoshi Matsubara, Hideyuki Nakashima
      Pages 33-38
    3. Shota Shimizu, Kenju Akai, Nariaki Nishino
      Pages 39-46
    4. Keita Kodama, Nariaki Nishino, Takeshi Takenaka, Hitoshi Koshiba
      Pages 47-54
    5. Bujie Xu, Ken-ichiro Ogawa, Naoki Higo, Taiki Ogata, Takayuki Nozawa, Koji Ara et al.
      Pages 69-74
  4. Tourism and Hospitality

  5. Product Service System (PSS)

    1. Front Matter
      Pages 97-97
    2. Meira Levy, Reuven Karni
      Pages 99-106
    3. Amir Taabodi, Tomohiko Sakao, Mattias Lindahl
      Pages 117-124
  6. Healthcare Services

    1. Front Matter
      Pages 133-133
    2. Takuichi Nishimura, Tomohiro Fukuhara, Kosuke C. Yamada, Masahiro Hamasaki, Masato Nakajima, Hiroyasu Miwa et al.
      Pages 135-142
    3. Peter Ylén, Ossi Koivula, Joona Tuovinen, Jukka Ranta
      Pages 143-149
    4. Keiko Aoki, Kenju Akai, Noriko Yoshida, Yoshiko Aoki
      Pages 159-168
    5. Shusaku Tsumoto, Shoji Hirano, Haruko Iwata
      Pages 169-177
  7. Service Innovation and Design

    1. Front Matter
      Pages 179-179
    2. Takeshi Ikeda, Mitsuru Kawamoto, Akio Sashima, Junpei Tsuji, Hidenori Kawamura, Keiji Suzuki et al.
      Pages 191-201
    3. Toshiya Kaihara, Nobutada Fujii, Tomomi Nonaka, Takeshi Shinmura
      Pages 203-211
    4. Jun Hirota, Yosuke Ogihara, Kazuya Oizumi, Kazuhiro Aoyama
      Pages 213-226
    5. Yuriko Sawatani
      Pages 227-233
    6. Tomoyuki Fujita, Nozomi Sugiyama, Motoshi Kanke, Toshiyuki Yasui, Seiko Shirasaka, Takashi Maeno
      Pages 235-242
    7. Wataru Miura, Satoshi Shimada, Taiki Ogata, Jun Ota, Tamio Arai, Tatsunori Hara
      Pages 243-251
    8. Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki
      Pages 253-261
    9. Giuditta Pezzotta, Roberto Pinto, Fabiana Pirola, Sergio Cavalieri
      Pages 263-272
  8. Service Theory

    1. Front Matter
      Pages 273-273
    2. Peter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela
      Pages 275-285
    3. Hideyuki Nakashima, Haruyuki Fujii, Masaki Suwa
      Pages 287-295
  9. Public and Urban Services

    1. Front Matter
      Pages 297-297
    2. Seiichi Kawata, Junfu Chen, Kazuki Hirasawa, Keiichi Koyama, Shohei Ogawa, Bo Huang
      Pages 299-307
    3. Hidekazu Kasahara, Mikihiko Mori, Koichi Kurumatani, Masayuki Mukunoki, Michihiko Minoh
      Pages 319-326
  10. Service Management and Marketing

    1. Front Matter
      Pages 345-345
    2. Mikako Ito, Kanta Ito, Shinichiro Kawabata, Atsushi Endo, Tomoko Ota, Noriaki Kuwahara
      Pages 355-361
  11. Service Economy and Productivity/Regional Development and Policymaking

    1. Front Matter
      Pages 363-363
    2. Hajime Tanji, Hirohide Kiri, Tetsuo Nakaya
      Pages 365-375

About this book

Introduction

Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.

Keywords

ICServ2013 Product Service System Service Economy and Productivity Service Engineering and Science Service Innovation and Design

Editors and affiliations

  • Masaaki Mochimaru
    • 1
  • Kanji Ueda
    • 2
  • Takeshi Takenaka
    • 3
  1. 1.National Institute of Advanced Industrial Science and TechnologyKoto-kuJapan
  2. 2.The University of TokyoKashiwaJapan
  3. 3.National Institute of Advanced Industrial Science and TechnologyKoto-kuJapan

Bibliographic information

  • DOI https://doi.org/10.1007/978-4-431-54816-4
  • Copyright Information Springer Japan 2014
  • Publisher Name Springer, Tokyo
  • eBook Packages Engineering
  • Print ISBN 978-4-431-54815-7
  • Online ISBN 978-4-431-54816-4
  • Buy this book on publisher's site