Skip to main content
SpringerLink
Log in

A Web 2.0 Platform for Product–Service System Management

  • Conference paper
  • First Online:
Serviceology for Services (ICServ 2013)

Included in the following conference series:

Abstract

A product–service system (PSS) comprises products, services, networks of players, and a supporting infrastructure. When the PSS becomes operational within the product life cycle, interactions within the networks of players—manufacturer, technical services, functional services, and customer—become particularly significant. First, we present a two-level categorization of operational PSS services and a list of expected exchanges among the players. Second, in order to sustain ongoing exchanges of data, information, and knowledge, we propose a Web 2.0 platform as a supporting infrastructure for online collaboration and sharing through facilitating dynamic and multiple-perspective PSS management.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Goedkoop MJ, van Halen CJG, te Riele, HRM, Rommens PJM (1999) Product service-systems, ecological and economic basics, report for the dutch ministries of environment (VROM) and Economic affairs (EZ), Gothenburg

    Google Scholar 

  2. Chirumalla K, Bertoni M, Ericson A, Isaksson O (2012). Knowledge-sharing network for product-service system development: is it atypical? In: 4th CIRP international conference on industrial product-service systems, Tokyo, pp 109–114

    Google Scholar 

  3. Chirumalla K, Bertoni M, Larsson A (2010) Exploring lightweight knowledge sharing technologies for functional product development. In: Proceedings of the 2nd CIRP IPS2 conference. Linköping, pp 347–354

    Google Scholar 

  4. Zhu H, Gao J, Li D, Tang D (2012) A web-based product service system for aerospace maintenance, repair and overhaul services. Comput Ind 63:338–348

    Article  Google Scholar 

  5. Aurich JC, Mannweiler C, Schweitzer E (2010) How to design and offer services successfully. CIRP J Manuf Sci Technol 2:136–143

    Article  Google Scholar 

  6. Bertoni M, Larsson A (2010) Coping with the knowledge sharing barriers in product service systems design. In: Proceedings of the TMCE 2010 symposium: eighth international symposium on tools and methods of competitive engineering. Ancona, pp 903–915

    Google Scholar 

  7. Bertoni M, Chirumalla K (2011) Leveraging Web 2.0 in new product development: lessons learned from a cross-company study. J Univers Comput Sci 17(4):548–564

    Google Scholar 

  8. Mont O, Dalhammar C, Jacobsson N (2006) A new business model for baby prams based on leasing and product remanufacturing. J Clean Prod 14:1509–1518

    Article  Google Scholar 

  9. Isaksson O, Larsson TC, Öhrwall-Rönnbäck A (2009) Development of product-service systems: challenges and opportunities for the manufacturing firm. J Eng Design 20/4:329–348

    Article  Google Scholar 

  10. Mont OK (2002) Clarifying the concept of product service systems. J Clean Prod 10/3:237–245

    Article  Google Scholar 

  11. Becker J, Beverungen D, Knackstedt R (2010) The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages. Inform Syst e-Bus Manag 8/1:33–66

    Article  Google Scholar 

  12. Ahonen T, Reukenan M, Kunttu S, Hanski J, Välisalo T (2011) Customer needs and knowledge in product-service systems development. In: Proceedings of the 24th international congress on condition monitoring and diagnostics engineering management. Stavanger, May (no pagination given)

    Google Scholar 

  13. Becker J, Beverungen D, Knackstedt R (2008) Reference models and modeling languages for product-service systems – status-quo and perspectives for further research. In: Proceedings of the 41st Hawaii international conference on systems science. Waikoloa

    Google Scholar 

  14. O’Reilly T. (2012) What is Web 2.0: design patterns and business models for the next generation of software. http://oreilly.com/web2/archive/what-is-web-20.html. Accessed Feb 2012

  15. McAfee AP (2006) Enterprise 2.0: The Dawn of Emergent Collaboration. MIT Sloan Manage Rev 47(3):20–28

    Google Scholar 

  16. Kirchner K, Razmerita L, Sidzoma F (2009) New forms of interaction and knowledge sharing on Web 2.0. In: Lytras MD, Damiani E, Ordonez de Pablos P (eds) Web 2.0 business model, Chap 2. Springer, New York, pp 21–36

    Google Scholar 

  17. Levy M (2009) Web 2.0 implications on knowledge management. J Knowl Manage 13(1):120–134

    Article  MathSciNet  Google Scholar 

  18. Briggs C (2009) Web 2.0 business models as decentralized value creation systems. In: Lytras MD, Damiani E, Ordonez de Pablos P (eds) Web 2.0 business Model, Chap 3. Springer, New York, pp 37–52

    Google Scholar 

  19. Kaplan AM, Haenlein M (2010) Users of the world, unite! The challenges and opportunities of social media. Bus Horiz 53:59–68

    Article  Google Scholar 

  20. Murugesan S (2007) Understanding Web 2.0. IEEE Comput Soc 9(4):34–41

    Article  Google Scholar 

  21. Bolloju N, Wagner C (2005) Supporting knowledge management in organizations with conversational technologies: discussion Forums, Weblogs, and Wikis. J Database Manag, 16(2):i–viii

    Google Scholar 

  22. Larsson A, Ericson Å, Larsson T, Randall D (2008) Engineering 2.0: exploring lightweight technologies for the virtual enterprise. In: Proceedings of the 8th international conference on the design of cooperative systems, Provence, France

    Google Scholar 

  23. Begel A, DeLine R, Zimmermann T (2010) Social media for software engineering. In: Proceedings of the FSE/SDP workshop on future of software engineering research. New York, pp 33–38

    Google Scholar 

  24. Aurich JC, Schweitzer E, Fuchs C (2007) Life cycle management of industrial product-service systems. In: Proceedings of the 14th CIRP conference on life cycle engineering. Tokyo, pp 171–176

    Google Scholar 

  25. Shang SSC, Li EY, Wu YL, Hou OCL (2011) Understanding Web 2.0 service modes: a knowledge-creating perspective. Info Manag 48(4/5):178–184

    Article  Google Scholar 

  26. Häkkinen T, Vares S (2011) Life-cycle and information management of products – a case study of concrete element industry. Int J Prod Lifecycle Manag 5/2/3/4;253–271

    Article  Google Scholar 

  27. Maxwell D, Sheate W, van der Vorst R (2006) Functional and systems aspects of the sustainable product and service development approach for industry. J Clean Prod 14:1466–1479

    Article  Google Scholar 

  28. Aurich JC, Fuchs C, Wagenknecht C (2006) Life cycle oriented design of technical product-service systems. J Clean Prod 14/17:1480–1494

    Article  Google Scholar 

  29. Karni R (2013) A product-service system maturity model (PSS-MM). In: 22nd International conference on production research (ICPR). Foz do Iguaçu

    Google Scholar 

  30. Lim C-H, Kim K-J, Hong Y-S, Park K (2012) PSS board: a structured tool for product-service system process visualization. J Clean Prod 37:42–53

    Article  Google Scholar 

  31. Meier H, Roy R, Seliger G (2010) Industrial product-service systems—IPS2. CIRP Ann Manuf Technol 59:607–627

    Article  Google Scholar 

  32. Aurich JC, Wolf N, Siener M, Schweitzer E (2009) Configuration of product-service systems. J Manuf Techol Manag 20/5:591–605

    Article  Google Scholar 

  33. Kaner M, Karni R, Karni L (2011) “Support for service process redesign: the attribute-goal matrix”. In: 21st international conference on production research (ICPR). Stuttgart

    Google Scholar 

  34. Ding L, Ball A, Patel M, Mullineux G, Matthews J (2011) Lightweight product lifecycle information management for small enterprises. Int J Prod Lifecycle Manag 5(1):21–36

    Article  Google Scholar 

  35. Chirumalla K, Larsson A, Bertoni M, Larsson T (2011) Knowledge sharing across boundaries: Web 2.0 and product-service system development. In: ICoRD’11 international conference on research into design Bangalore. January, 2011 (no page numbers given)

    Google Scholar 

  36. Lee MR, Lan Y-C (2007) From Web 2.0 to conversational knowledge management: towards collaborative intelligence. J Entrep 2(2):47–62

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Industrial Engineering and Management, Shenkar College of Engineering and Design, 12 Anna Frank Street, Ramat-Gan, 52526, Israel

    Meira Levy & Reuven Karni

Authors
  1. Meira Levy
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Reuven Karni
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Meira Levy .

Editor information

Editors and Affiliations

  1. National Institute of Advanced Industrial Science and Technology, Koto-ku, Tokyo, Japan

    Masaaki Mochimaru  & Takeshi Takenaka  & 

  2. The University of Tokyo, Kashiwa, Chiba, Japan

    Kanji Ueda

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer Japan

About this paper

Cite this paper

Levy, M., Karni, R. (2014). A Web 2.0 Platform for Product–Service System Management. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_11

Download citation

  • DOI: https://doi.org/10.1007/978-4-431-54816-4_11

  • Published:

  • Publisher Name: Springer, Tokyo

  • Print ISBN: 978-4-431-54815-7

  • Online ISBN: 978-4-431-54816-4

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation