A Web 2.0 Platform for Product–Service System Management

Chapter

Abstract

A product–service system (PSS) comprises products, services, networks of players, and a supporting infrastructure. When the PSS becomes operational within the product life cycle, interactions within the networks of players—manufacturer, technical services, functional services, and customer—become particularly significant. First, we present a two-level categorization of operational PSS services and a list of expected exchanges among the players. Second, in order to sustain ongoing exchanges of data, information, and knowledge, we propose a Web 2.0 platform as a supporting infrastructure for online collaboration and sharing through facilitating dynamic and multiple-perspective PSS management.

Keywords

PSS PSS operation Serviceology Web 2.0 

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Copyright information

© Springer Japan 2014

Authors and Affiliations

  1. 1.Department of Industrial Engineering and ManagementShenkar College of Engineering and DesignRamat-GanIsrael

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