Abstract
Despite the high empirical relevance of the internationalization of services, relatively few empirical studies have been carried out on this issue. Even though in recent years a number of studies were published that investigated the international management of service companies (e.g., Dunning 1989, Vandermerwe/Chadwick 1989, Erramilli/Rao 1993, Aharoni 1996, Knight 1999, Brouthers/Brouthers 2003, Ekeledo/ Sivakumar 2004, Blomstermo et al. 2006), compared to the extant literature on internationalization in the manufacturing industry, a research gap can still be identified (Coviello/Martin 1999, Knight 1999, Brouthers/Brouthers 2003).
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Literature
Agarwal, S./Ramaswami, S. N. (1992): Choice of Foreign Market Entry Mode: Impact of Ownership, Location and Internalization Factors. In: Journal of International Business Studies, Vol. 23, No. 1, 1992, pp. 517–551.
Aharoni, Y. (1996): The Organization of Global Service MNEs. In: International Studies of Management & Organization, Vol. 26, No. 2, 1996, pp. 6–23.
Aharoni, Y. (2000): Introduction – Setting the Scene. In: Aharoni, Y./Nachum, L. (2000, Eds.): Globalization of Services. Routledge, London, 2000, pp. 1–21.
Anderson, E./Gatignon, H. (1986): Modes of Foreign Entry: A Transaction Cost Analysis and Proposition. In: Journal of International Business Studies, Vol. 29, No. 1, 1986, pp. 1–26.
Andersson, U./Forsgren, M. (1995): Using Networks to Determine Multinational Parental Control of Subsidiaries. In: Paliwoda, S./Ryans, J. (1995, Eds.): International Marketing Reader. Routledge, London, 1995, pp. 72–87.
Andersson, U./Forsgren, M. (1996): Subsidiary Embeddedness and Control in the Multinational Corporation. In: International Business Review, Vol. 5, No. 5, 1996, pp. 487–508.
Armstrong, J. S./Overton, T. S. (1977): Estimating Nonresponse Bias in Mail Surveys. In: Journal of Marketing Research, Vol. 14, No. 3, 1977, pp. 396–402.
Aulakh, P./Kotabe, M. (1997): Antecedents and Performance Implications of Channel Integration. In: Journal of International Business Studies, Vol. 28, No. 1, 1997, pp. 145–175.
Barney, J. (1991): Firm Resources and Sustained Competitive Advantage. In: Journal of Management, Vol. 17, No. 1, 1991, pp. 99–120.
Bartlett, C. A./Ghoshal, S. (1989): Managing across Borders: The Transnational Solution. Harvard Business School Press, Boston, 1989.
Birkinshaw, J. M. (2001): Strategy and Management in MNE Subsidiaries. In: Rugman, A./Brewer, T. (2001, Eds.): Oxford Handbook of International Business. Oxford Publishing, Oxford, 2001, pp. 380–401.
Birkinshaw, J. M./Hood, N. (1998): Multinational Subsidiary Evolution: Capability and Charter Change in Foreign-Owned Subsidiary Companies. In: Academy of Management Review, Vol. 23, No. 4, 1998, pp. 773–795.
Birkinshaw, J. M./Morrison, A. J. (1995): Configurations of Strategy and Structure in Subsidiaries of Multinational Corporations. In: Journal of International Business Studies, Vol. 26, No. 4, 1995, pp. 729–753.
Blomstermo, A./Sharma, D. D./Sallis, J. (2006): Choice of Foreign Market Entry Mode in Service Firms. In: International Marketing Review, Vol. 23, No. 2, 2006, pp. 211–229.
Boddewyn, J. J./Halbrich, M. B./Perry, A. C. (1986): Service Multinationals: Conceptualization, Measurement and Theory. In: Journal of International Business Studies, Vol. 17, No. 3, 1986, pp. 41–58.
Brouthers, K. D./Brouthers, L. E. (2003): Why Service and Manufacturing Entry Mode Choices Differ: The Influence of Transaction Cost Factors, Risk and Trust. In: Journal of Management Studies, Vol. 40, No. 5, 2003, pp. 1179–1204.
Caves, R. E. (1982): Multinational Enterprise and Economic Analysis. Cambridge University Press, Cambridge et al., 1982.
Chang, S. J./Rosenzweig, P. M. (2001): The Choice of Entry Mode in Sequential Foreign Direct Investment. In: Strategic Management Journal, Vol. 22, No. 8, 2001, pp. 747–776.
Child, J. (1972): Organization Structure and Strategies of Control: A Replication of the Aston Study. In: Administrative Science Quarterly, Vol. 17, No. 2, 1972, pp. 163–177.
Cohen, W. M./Levinthal, D. A. (1990): Absorptive Capacity: A New Perspective on Learning and Innovation. In: Administrative Science Quarterly, Vol. 35, No. 1, 1990, pp. 128–152.
Contractor, F. J./Kundu, S. K. (1998): Franchising versus Company-Run-Operations: Modal Choice in the Global Hotel Sector. In: Journal of International Marketing, Vol. 6, No. 2, 1998, pp. 28–53.
Coviello, N. E./Martin, K. A. M. (1999): Internationalization of Service SMEs: An Integrated Perspective from the Engineering Consulting Sector. In: Journal of International Marketing, Vol. 7, No. 4, 1999, pp. 42–66.
Dierickx, I./Cool, K. (1989): Asset Stock Accumulation and Sustainability of Competitive Advantage. In: Management Science, Vol. 35, No. 12, 1989, pp. 1504–1511.
Driscoll, A./Paliwoda, S. (1997): Dimensionalizing International Market Entry Mode Choice. In: Journal of Marketing Management, Vol. 13, No. 1, 1997, pp. 57–87.
Dunning, J. H. (1989): Multinational Enterprises and the Growth of Services: Some Conceptual and Theoretical Issues. In: The Service Industries Journal, Vol. 9, No. 1, 1989, pp. 5–39.
Edström, A./Galbraith, J. R. (1977): Transfer of Managers as a Coordination and Control Strategy in Multinational Organizations. In: Administrative Science Quarterly, Vol. 22, No. 2, 1977, pp. 248–263.
Egelhoff, W. G. (1982): Strategy and Structure in Multinational Corporations: An Information- Processing Approach. In: Administrative Science Quarterly, Vol. 27, No. 3, 1982, pp. 435–458.
Ekeledo, I./Sivakumar, K. (2004): International Market Entry Mode Strategies of Manufacturing Firms and Service Firms. In: International Marketing Review, Vol. 21, No. 1, 2004, pp. 68–101.
Erramilli, K./Rao, C. P. (1993): Service Firms' International Entry Mode Choice: A Modified Transaction- cost Analysis Approach. In: Journal of Marketing, Vol. 57, No. 3, 1993, pp. 19–38.
Frost, T./Birkinshaw, J./Ensign, P. (2002): Centers of Excellence in Multinational Corporations. In: Strategic Management Journal, Vol. 23, No. 11, 2002, pp. 997–1018.
Galbraith, J. R./Kazanjian, R. K. (1986): Strategy Implementation: Structure, Systems, and Process. West Publishing Co., St. Paul, 1986.
Gatignon, H./Anderson, E. (1988): The Multinational Corporation's Degree of Control over Foreign Subsidiaries. In: Journal of Law, Economics, and Organization, Vol. 4, No. 2, 1988, pp. 305–336.
Ghoshal, S./Nohria, N. (1989): Internal Differentiation within Multinational Corporations. In: Strategic Management Journal, Vol. 10, No. 4, 1989, pp. 323–337.
Ghoshal, S./Nohria, N. (1993): Horses for Courses: Organizational Forms for Multinational Corporations. In: Sloan Management Review, Vol. 34, No. 2, 1993, pp. 23–35.
Grosse, R. (2000): Knowledge Creation and Transfer in Global Service Firms. In: Aharoni, Y./ Nachum, L. (2000, Eds.): Globalization of Services – Some Implications for Theory and Practice. Routledge, London, 2000, pp. 217–232.
Gupta, A./Govindarajan, V. (1991): Knowledge Flows and the Structure of Control within Multinational Corporations. In: Academy of Management Review, Vol. 16, No. 4, 1991, pp. 768–792.
Gupta, A./Govindarajan, V. (1994): Organizing for Knowledge within MNCs. In: International Business Review, Vol. 3, No. 4, 1994, pp. 443–457.
Gupta, A./Govindarajan, V. (2000): Knowledge Flows within Multinational Corporations. In: Strategic Management Journal, Vol. 21, No. 4, 2000, pp. 473–496.
Håkansson, H./Johanson, J. (1988): Formal and Informal Cooperation Strategies in International Industrial Networks. In: Contractor, F./Lorange, P. (1988, Eds.): Cooperative Strategies in International Business. Lexington Books, Lexington, 1998, pp. 369–379.
Hamel, G./Prahalad, C. K. (1983): Managing Strategic Responsibility in the MNC. In: Strategic Management Journal, Vol. 4, No. 4, 1983, pp. 341–351.
Harzing, A.-W. (1997): Response Rates in International Mail Surveys: Results of a 22 Country Study. In: International Business Review, Vol. 6, No. 6, 1997, pp. 651–665.
Harzing, A.-W. (1999): Managing the Multinationals: An International Study of Control Mechanisms. Edward Elgar, Northampton, 1999.
Harzing, A.-W./Noorderhaven, N. (2006): Knowledge Flows in MNCs: An Empirical Test and Extension of Gupta/Govindarajan's Typology of Subsidiary Roles. In: International Business Review, Vol. 15, No. 3, 2006, pp. 195–214.
Hedlund, G. (1986): The Hypermodern MNC: A Heterarchy? In: Human Resource Management, Vol. 25, No. 1, 1986, pp. 9–35.
Hennart, J. F. (1989): Can the “New Forms of Investment” Substitute for the “Old Forms”? A Transaction Costs Perspective. In: Journal of International Business Studies, Vol. 20, No. 2, 1989, pp. 211–234.
Hennart, J. F./Park, Y. (1993): Greenfield vs. Acquisition: The Strategy of Japanese Investors in the United States. In: Management Science, Vol. 30, No. 9, 1993, pp. 1054–1070.
Inkpen, A. C. (2000): Learning through Joint Ventures: A Framework of Knowledge Acquisition. In: Journal of Management Studies, Vol. 37, No. 7, 2000, pp. 1019–1043.
Kale, P./Singh, H./Perlmutter, H. (2000): Learning and Protection of Proprietary Assets in Strategic Alliances: Building Relational Capital. In: Strategic Management Journal, Vol. 21, No. 3, 2000, pp. 217–237.
Kim, W. C./Hwang, P. (1992): Global Strategy and Multinationals' Entry Mode Choice. In: Journal of International Business Studies, Vol. 23, No. 1, 1992, pp. 29–53.
Knight, G. (1999): International Services Marketing: Review of Research, 1980–1998. In: Journal of Services Marketing, Vol. 13, No. 4/5, 1999, pp. 347–360.
Kogut, B./Zander, U. (1993): Knowledge of the Firm and the Evolutionary Theory of the Multinational Corporation. In: Journal of International Business Studies, Vol. 24, No. 4, 1993, pp. 625–646.
Kumar, V./Subramaniam, V. (1997): A Contingency Framework for the Mode of Entry Decision. In: Journal of World Business, Vol. 32, No. 1, 1997, pp. 53–72.
Levitt, B./March, J. G. (1988): Organizational Learning. In: Annual Review of Sociology, Vol. 14, No. 1, 1998, pp. 319–340.
Macharzina, K. (1993) Steuerung von Auslandsgesellschaften bei Internationalisierungsstrategien. In: Haller, M. et al. (1993, Eds.), Globalisierung der Wirtschaft – Einwirkungen auf die Betriebswirtschaftslehre. Haupt, Bern, 1993, pp. 77–109.
Madhok, A. (1998): The Nature of Multinational Firm Boundaries: Transaction Costs, Firm Capabilities and Foreign Market Entry Mode. In: International Business Review, Vol. 7, No. 3, 1998, pp. 259–290.
Martinez, J. I./Jarillo, J. C. (1989): The Evolution of Research on Coordination Mechanisms in Multinational Corporations. In: Journal of International Business Studies, Vol. 20, No. 3, 1989, pp. 489–514.
Martinez, J. I./Jarillo, J. C. (1991): Coordination Demands of International Strategies. In: Journal of International Business Studies, Vol. 22, No. 3, 1991, pp. 429–444.
Moore, K./Birkinshaw, J. (1998): Managing Knowledge in Global Service Firms: Centres of Excellence. In: Academy of Management Executive, Vol. 12, No. 4, 1998, pp. 81–92.
Morschett, D./Schramm-Klein, H./Swoboda, B. (2008): Einflussfaktoren auf die Wahl einer Markteintrittsstrategie – Eine meta-analytische Untersuchung der Entscheidung zwischen Tochtergesellschaft und Kooperation. In: Zeitschrift für Betriebswirtschaft, Vol. 78, No. 5, 2008, pp. 509–551.
Nobel, R./Birkinshaw, J. (1998): Innovation in Multinational Corporations: Control and Communication Patterns in International R&D. In: Strategic Management Journal, Vol. 19, No. 5, 1998, pp. 479–496.
Nohria, N./Ghoshal, S. (1997): The Differentiated Network: Organizing Multinational Corporations for Value Creation. Jossey-Bass, San Francisco, 1997.
Pfeffer, J. (1981): Power in Organizations. Pitman, Boston, 1981.
Pla-Barber, J. (2001): The Internalisation of Foreign Distribution and Production Activities: New Empirical Evidence from Spain. In: International Business Review, Vol. 10, No. 4, 2001, pp. 455–474.
Podsakoff, P. M./Organ, D. W. (1986): Self-Reports in Organizational Research: Problems and Prospects. In: Journal of Management, Vol. 12, No. 4, 1986, pp. 531–544.
Pugh, D. S./Hickson, D. J./Hinings, C. R./Turner, C. (1968): Dimensions of Organization Structure. In: Administrative Science Quarterly, Vol. 13, No. 1, 1968, pp. 65–105.
Randøy, T./Dibrell, C. (2002): How and Why Norwegian MNCs Commit Resources Abroad: Beyond Choice of Entry Mode. In: Management International Review, Vol. 42, No. 2, 2002, pp. 119–140.
Randøy, T./Li, J. (1998): Global Resource Flows and MNE Network Integration. In: Birkinshaw, J./Hood, N. (1998, Eds.): Multinational Corporate Evolution and Subsidiary Development. MacMillan, London, 1998, pp. 76–101.
Roberts, J. (1999): The Internationalisation of Business Service Firms: A Stages Approach. In: The Service Industries Journal, Vol. 19, No. 4, 1999, pp. 68–88.
Rugman, A./Verbeke, A. (1992): A Note on the Transnational Solution and the Transaction Cost Theory of Multinational Strategic Management. In: Journal of International Business Studies, Vol. 23, No. 4, 1992, pp. 761–772.
Sarkar, M./Cavusgil, T. (1996): Trends in International Business Thought and Literature: A Review of International Entry Mode Research: Integration and Synthesis. In: The International Executive, Vol. 28, No. 6, 1996, pp. 825–847.
Schmid, S. (2004). The Roles of Foreign Subsidiaries in Network MNCs – A Critical Review of the Literature and Some Directions for Future Research. In: Larimo, J. (2004, Ed.): European Research on Foreign Direct Investment and International Human Resource Management. Vaasan Ylipiston Julkaisuja, Vaasa, 2004, pp. 237–255.
Teece, D. J. (1981): The Multinational Enterprise: Market Failure and Market Power Considerations. In: Sloan Management Review, Vol. 22, No. 3, 1981, pp. 3–17
Vandermerwe, S./Chadwick, M. (1989): The Internationalisation of Services. In: The Service Industries Journal, Vol. 9, No. 1, 1989, pp. 79–93.
White, R./Poynter, T. (1990): Organizing for a Worldwide Advantage. In: Doz, Y./Bartlett, C. A./ Hedlund, G. (1990, Eds.): Managing the Global Firm. Routledge, London, 1990, pp. 95–113.
Young, S./Tavares, A. T. (2004): Centralization and Autonomy: Back to the Future. In: International Business Review, Vol. 13, No. 2, 2004, pp. 215–237.
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH
About this chapter
Cite this chapter
Morschett, D., Schramm-Klein, H. (2011). The Influence of Knowledge Flows on Market Entry Strategies and Coordination in Service MNCs. In: Schmid, S. (eds) Internationale Unternehmungen und das Management ausländischer Tochtergesellschaften. Gabler. https://doi.org/10.1007/978-3-8349-6104-4_1
Download citation
DOI: https://doi.org/10.1007/978-3-8349-6104-4_1
Publisher Name: Gabler
Print ISBN: 978-3-8349-2598-5
Online ISBN: 978-3-8349-6104-4
eBook Packages: Business and Economics (German Language)