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Managing Service Productivity Using Data Envelopment Analysis

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Managing Service Productivity

Part of the book series: International Series in Operations Research & Management Science ((ISOR,volume 215))

Abstract

This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.

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Notes

  1. 1.

    For latest information please see: http://www.DEAsoftware.co.uk

  2. 2.

    (a) The evaluation period is for limited time only, (b) PIM Ltd has also provided a discount code for readers of this book, so at any time up to the end of your evaluation period you will have an option to upgrade to full version without any time limitation with a 10 % discount, please see terms and condition at http://www.deasoftware.co.uk/MSP-book, (c) The discount code will be send to your email once you registered to download the trial version. (d) PIM Ltd reserves to withdraw this offer at any time and without notice.

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Author information

Authors and Affiliations

  1. Aston Business School, Aston University, Birmingham, B4 7ET, UK

    Ali Emrouznejad

  2. School of Business and Leadership, Regent University, Virginia Beach, VA, 23464, USA

    Emilyn Cabanda

Authors
  1. Ali Emrouznejad
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  2. Emilyn Cabanda
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Correspondence to Ali Emrouznejad .

Editor information

Editors and Affiliations

  1. Operations and Information Management Group, Aston Business School, Aston University, Birmingham, United Kingdom

    Ali Emrouznejad

  2. School of Business and Leadership, Regent University, Virginia Beach, Virginia, USA

    Emilyn Cabanda

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Emrouznejad, A., Cabanda, E. (2014). Managing Service Productivity Using Data Envelopment Analysis. In: Emrouznejad, A., Cabanda, E. (eds) Managing Service Productivity. International Series in Operations Research & Management Science, vol 215. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43437-6_1

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