Abstract
Knowledge of the cooperative work processes characterizing an organization is a fundamental patrimony not only for people involved in their automation but also for the whole organization in performing its everyday activities. This chapter focuses on workflow technology as a set of tools both supporting coordination and enhancing management of the knowledge of work and learning processes within a group of people coordinating their own activities. We present a framework for the construction of coordination mechanisms whose design principles and tools make them a technology enabling the sharing of knowledge about processes and the incremental learning of people within the organization. These claims are illustrated through a working example.
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© 1998 Springer-Verlag Berlin Heidelberg
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Simone, C., Divitini, M. (1998). Ariadne: Supporting Coordination Through a Flexible Use of Knowledge Processes. In: Borghoff, U.M., Pareschi, R. (eds) Information Technology for Knowledge Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-03723-2_7
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DOI: https://doi.org/10.1007/978-3-662-03723-2_7
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-08356-3
Online ISBN: 978-3-662-03723-2
eBook Packages: Springer Book Archive