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Information Technology for Knowledge Management

  • Uwe M. Borghoff
  • Remo Pareschi

Table of contents

  1. Front Matter
    Pages I-XI
  2. Introduction

    1. Front Matter
      Pages 1-1
    2. Uwe M. Borghoff, Remo Pareschi
      Pages 3-14
  3. The Flow of Knowledge

    1. Front Matter
      Pages 15-15
    2. Gertjan van Heijst, Rob van der Spek, Eelco Kruizinga
      Pages 17-34
    3. Natalie Glance, Damián Arregui, Manfred Dardenne
      Pages 35-51
  4. Knowledge Cartography

    1. Front Matter
      Pages 53-53
    2. Brigitte Jordan, Ron Goldman, Anja Eichler
      Pages 79-97
  5. Communities of Knowledge Workers

    1. Front Matter
      Pages 99-99
    2. Wolfgang Prinz, Anja Syri
      Pages 101-119
  6. Knowledge Repositories and Libraries

    1. Front Matter
      Pages 149-149
    2. Dietmar Rösner, Brigitte Grote, Knut Hartman, Björn Höfling
      Pages 151-182
  7. Back Matter
    Pages 207-232

About this book

Introduction

As we approach the beginning of the 21 st century, we are beginning to see the emer­ gence of knowledge management as a natural evolution of the focus and importance of quality in the 1980s and reengineering in the I 990s. Quality placed a huge em­ phasis on getting all employees to use their brainpower better. Reengineering em­ phasized the use of technology to streamline business processes and take out costs. With the lessons of quality and reengineering firmly embedded in our everyday op­ erations (continual cost containment and higher quality is a way of life), businesses are now turning their attention to growth. Growth is a common pursuit. Customers are calling for it. Financial markets are calling for it. Employees are asking for it because they want an exciting and stimu­ lating environment in which to work. If a business doesn't grow, it will eventually die because knowledge workers ofthe 21 st century won't want to work with or for a business that's not growing. Skilled workers have plenty of options to choose from as demand for knowledge workers escalates around the world.

Keywords

CSCW Information Technology (IT) Processing Wissen Wissensbasierte Systeme Workflow community ware computer corporate memories groupware knowledge management knowledge work management organization technology

Editors and affiliations

  • Uwe M. Borghoff
    • 1
  • Remo Pareschi
    • 2
  1. 1.Xerox Research Centre EuropeGrenoble LaboratoryMeylanFrance
  2. 2.Xerox Professional Document ServicesCernusco S/NItaly

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-662-03723-2
  • Copyright Information Springer-Verlag Berlin Heidelberg 1998
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-642-08356-3
  • Online ISBN 978-3-662-03723-2
  • Buy this book on publisher's site