Conclusion

Abstract

Is there a secret recipe for a high performing and successful IT?

There is no magic formula that fits every organization. Yet there are “best practices” available and presented in this book, which should be selected and matched to the individual context in which each company operates as well as its sometimes rapidly changing environment.

Major forces related to customers, competitors, compliance and innovation outline the essential contours of the IT organisation and its behaviour.

Nevertheless, key levers need to be put in place and managed to enable a positive evolution.

These are:

• ensure the quality of the IT workforce

• set the right business priorities

• rely on sustainable partners

• explore and adapt