IT Management

The art of managing IT based on a solid framework leveraging the company´s political ecosystem

  • Lionel Pilorget
  • Thomas Schell

Table of contents

  1. Front Matter
    Pages i-x
  2. Lionel Pilorget, Thomas Schell
    Pages 1-15
  3. Lionel Pilorget, Thomas Schell
    Pages 17-52
  4. Lionel Pilorget, Thomas Schell
    Pages 53-72
  5. Lionel Pilorget, Thomas Schell
    Pages 73-95
  6. Lionel Pilorget, Thomas Schell
    Pages 97-146
  7. Lionel Pilorget, Thomas Schell
    Pages 147-164
  8. Lionel Pilorget, Thomas Schell
    Pages 165-183
  9. Lionel Pilorget, Thomas Schell
    Pages 185-190
  10. Back Matter
    Pages 191-194

About this book


This book focuses on the art of managing IT. A simple and robust framework is proposed to describe and to structure the essential elements of IT management. The authors pay particular attention to didactic aspects in order to facilitate the retention of models presented as well as to promote reflection on the subjects introduced. Thanks to a concentrate of good practices, each company will rapidly be in a position to build their proper IT ecosystem.

  • IT Processes
  • IT Strategy
  • IT Services
  • IT Portfolio and Project Management
  • IT Reporting
  • IT Governance

Target Groups
  • CxO (CEO, CFO, CIO)
  • IT Architects, Project Managers, Service Managers
  • IT Consultants
  • Students of Informatics and Business Informatics

About the Authors
Dr. Lionel Pilorget held different IT management positions in the industrial and financial sectors. His manifold responsibilities included the implementation of guidance policies and strategies as well as leading complex, strategic IT projects. Currently, he is the Head of IT at a Private Bank in Switzerland. In addition, he is a lecturer for the Master Program “Business Information Systems” at the University of Applied Sciences Northwestern Switzerland FHNW.

Thomas Schell studied Informatics and specialized in the area of managing IT processes, services and organizations. Three times in his career he has reshaped classical IT organizations into customer oriented IT service providers. After 25 years in Swiss pharma and chemical industry, he is now lecturer for IT service management in universities of applied sciences in Switzerland and Germany. He supports IT organizations as consultant and trainer for best practice frameworks.


IT Services IT Strategy Standard IT Processes Business IT Alignment ITSM IT Portfolio and Project Management IT Project Management IT Governance Management Strategie Service Portfolio Project Governance Reporting KPI Process

Authors and affiliations

  • Lionel Pilorget
    • 1
  • Thomas Schell
    • 2
  1. 1.FHNW (Fachhochschule Nordwestschweiz)BaselSwitzerland
  2. 2.consultare et discereLörrachGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2018
  • Publisher Name Springer Vieweg, Wiesbaden
  • eBook Packages Computer Science
  • Print ISBN 978-3-658-19308-9
  • Online ISBN 978-3-658-19309-6
  • Buy this book on publisher's site