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Wie du mir so ich ihm? Der Einfluss der Führungskraft auf das Customer-Sweethearting-Verhalten ihrer Mitarbeiter

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Beiträge zur Dienstleistungsforschung 2016

Part of the book series: Fokus Dienstleistungsmarketing ((FDM))

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Zusammenfassung

Jedes Jahr entsteht allein dem deutschen Einzelhandel durch Diebstahl ein Schaden in Milliardenhöhe, was einer Umsatzeinbuße von etwa einem Prozent entspricht und angesichts der relativ geringen Margen im Einzelhandel besonders alarmierend ist. Über 20 Prozent dieser Inventurdifferenzen lassen sich den Mitarbeitern der Unternehmen zuordnen (EHI Retail Institute 2015).

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  1. Universität Hohenheim, Stuttgart, Deutschland

    Elias Ertz

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  1. Elias Ertz
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  1. LS Unternehmensführung, Universität Hohenheim LS Unternehmensführung, Stuttgart, Baden-Württemberg, Germany

    Marion Büttgen

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Ertz, E. (2017). Wie du mir so ich ihm? Der Einfluss der Führungskraft auf das Customer-Sweethearting-Verhalten ihrer Mitarbeiter. In: Büttgen, M. (eds) Beiträge zur Dienstleistungsforschung 2016. Fokus Dienstleistungsmarketing. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-16464-5_6

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