Abstract
Hedonic aspects are increasingly considered as an important factor in user acceptance of information systems, especially for activities with high self-fulfilling value for the users. In this paper we report on the results of an experiment investigating the hedonic qualities of an interactive large-display workspace for collocated collaboration in sales-oriented travel advisory. The results show a higher hedonic stimulation quality of a touch-based large-display travel advisory workspace than that of a traditional workspace with catalogues. Together with the feedback of both customers and travel agents this suggests the adequacy of using touch-based large-displays with visual workspaces for supporting the hedonic stimulation of user experience in collocated collaboration settings. The relation of high perception of hedonic quality to positive emotional attitudes towards the use of a large-display workspace indicates that even in utilitarian activities (e.g. reaching sales goals for travel agents) hedonic aspects can play an important role. This calls for reconsidering the traditional divide of hedonic vs. utilitarian systems in current literature, to a more balanced view towards systems which provide both utilitarian and hedonic sources of value to the user.
Chapter PDF
Similar content being viewed by others
References
Batra, R., Ahtola, O.T.: Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters 2(2), 159–170 (1991)
Childers, T.L., Carr, C.L., Peck, J., Carson, S.: Hedonic and utilitarian motivations for online retail shopping behavior. Journal of Retailing 77(4), 511–535 (2001)
Churchill, E.F., Nelson, L., Denoue, L.: Multimedia Fliers: Information Sharing With Digital Community Bulletin Boards. In: Proc. of Communities and Technologies 2003 (2003)
Coulter, K.S.: The Effects of Travel Agent Characteristics on the Development of Trust: A Contingency View. Journal of Travel&Tourism Marketing 11(4), 67–85 (2002)
Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: Extrinsic and Intrinsic Motivation to Use Computers in the Workplace. Journal of Applied Social Psychology 22(14), 1111–1132 (1992)
Davis, F.D.: Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly 13(3), 319–340 (1989)
Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: User Acceptance of Computer Technology: A Comparison of two Theoretical Models. Management Science 35(8), 982–1003 (1989)
Ganoe, C.H., Somervell, J.P., Neale, D.C., Isenhour, P.L., Carroll, J.M., Rosson, M.B., McCrickard, D.S.: Classroom BRIDGE: using collaborative public and desktop timelines to support activity awareness. In: Proc. of the ACM, UIST 2003, New York, pp. 21–30 (2003)
Hassenzahl, M., et al.: Hedonic and Ergonomic Quality Aspects Determine a Software’s Appeal. In: Proc. CHI 2000 Conf. Human Factors in Computing, pp. 201–208. ACM Press, Addison-Wesley, New York (2000)
Hassenzahl, M., Beu, A., Burmester, M.: Engineering Joy. IEEE Software 18(1), 70–76 (2001)
Hassenzahl, M., Burmester, M., Koller, F.: Attrakdiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In: Proc. Mensch & Computer, pp. 187–196 (2003)
van der Heijden, H.: User acceptance of hedonic information systems. MIS Quarterly 28(4), 695–704 (2004)
Hollnagel, E.: Keep Cool: The Value of Affective Computer Interfaces in a Rational World. In: Proc. HCI Int’l 1999, vol. 2, pp. 676–680. Lawrence Erlbaum, Mahwah (1999)
Huang, M.-H.: Designing website attributes to induce experiential encounters. Computers in Human Behavior 19(4), 425–442 (2003)
Huang, E.M., Mynatt, E.D., Trimble, J.P.: When design just isn’t enough: the unanticipated challenges of the real world for large collaborative displays. Personal Ubiquitous Computing 11(7) (2007)
Igbaria, M., Schiffman, S.J., Wieckowski, T.J.: The Respective Roles of Perceived Usefulness and Perceived Fun in the Acceptance of Microcomputer Technology. Behaviour & Information Technology 13(6), 349–361 (1994)
Izadi, S., et al.: The iterative design and study of a large display for shared and sociable spaces. In: Proc. of DUX 2005. ACM Press, New York (2005)
Merriam-Webster. Merriam-Webster’s Collegiate Dictionary. Merriam-Webster Inc., Springfield (2003)
Moon, J.-W., Kim, Y.-G.: Extending the TAM for a World-Wide-Web Context. lnformation and Management 38(4), 217–230 (2001)
Mynatt, E.D., et al.: Flatland: New dimensions in office whiteboards. In: Proc. CHI 1999. ACM Press, New York (1999)
Novak, J.M.: Yours...Ours? Designing for Principal-Agent Collaboration in Interactive Value Creation. In: Proc. of Wirtschaftsinformatik 2009, Vienna (2009)
Novak, J., Schwabe, G.: Designing for reintermediation in the brick-and-mortar world: Towards the travel agency of the future. In: Electronic Markets, vol. 19(1). Springer, Heidelberg (2009)
Novak, J., Aggeler, M., Schwabe, G.: Designing Large-Display Workspaces for Cooperative Travel Consultancy. In: Proc. of CHI 2008, Florence, Italy. ACM Press, New York (2008)
Rodden, T., et al.: Designing novel interactional workspaces to support face to face consultations. In: Proc. CHI 2003, pp. 57–64 (2003)
Schrepp, M., Held, T., Laugwitz, B.: The influence of hedonic quality on the attractiveness of user interfaces of business management software. Interacting with Computers 18(5), 1055–1069 (2006)
Schwabe, G., Novak, J., Aggeler, M.: Designing the Tourist Agency of the Future. In: 21st Bled eConference on eCollaboration, Slovenia (2008)
Stewart, J., Bederson, B.B., Druin, A.: Single display groupware: a model for co-present collaboartion. In: Proc. of CHI 1999. ACM Press, New York (1999)
Streitz, N.A., Geißler, J., Holmer, T.: Roomware for cooperative buildings: Integrated design of architectural spaces and information spaces. In: Streitz, N.A., Konomi, S., Burkhardt, H.-J. (eds.) CoBuild 1998. LNCS, vol. 1370, p. 4. Springer, Heidelberg (1998)
Tollinger, I., et al.: Collaborative knowledge management supporting mars mission scientists. In: Proc. CSCW 2004. ACM Press, New York (2004)
Venkatesh, V.: Creation of Favorable User Perceptions: Exploring the Role of Intrinsic Motivation. MIS Quarterly 23(2), 239–260 (1999)
Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.D.: User Acceptance of Information Technology: Toward A Unified View. MIS Quarterly 27(3), 425–478 (2003)
Wilson, S., Galliers, J., Fone, J.: Not all sharing is equal: the impact of a large display on small group collaborative work. In: Proc. CSCW 2006. ACM Press, New York (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 IFIP International Federation for Information Processing
About this paper
Cite this paper
Novak, J., Schmidt, S. (2009). When Joy Matters: The Importance of Hedonic Stimulation in Collocated Collaboration with Large-Displays. In: Gross, T., et al. Human-Computer Interaction – INTERACT 2009. INTERACT 2009. Lecture Notes in Computer Science, vol 5727. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03658-3_66
Download citation
DOI: https://doi.org/10.1007/978-3-642-03658-3_66
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-03657-6
Online ISBN: 978-3-642-03658-3
eBook Packages: Computer ScienceComputer Science (R0)