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The Blessings and Curses of Job Stress: Exploring the Job Stress – OCB/CWB Nexus Among Ghanaian Bankers

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Advances in Social and Occupational Ergonomics (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 792))

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Abstract

There have been mixed and inconclusive findings about the relationship between job stress and voluntary behaviour universally. Drawing from the social exchange and conservation resource theories, this study examines the relationship between job stress and the organizational citizenship behaviour, OCB and counterproductive work behaviour, CWB among Ghanaian bankers. A sample of 363 Ghanaian bankers from 18 commercial banks in Ghana were used for the study. The study found a significant negative relationship between job stress and the citizenship behaviour of the bankers. Though a cause and effect relationship was found between job stress and unproductive behaviours, the relationship was negative. The study explained this finding on the basis of more Millennials entering today’s work environment. This study is the first to examine the job stress – voluntary behaviour nexus in the Ghanaian banking sector and thus has practical implications for the sector.

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Author information

Authors and Affiliations

  1. Department of Human Resource Management, J.S. Addo Business School, Marshalls University College, Korle-Bu, P. O. Box KB781, Accra, Ghana

    Reginald Arthur

  2. Department of Organisation and Human Resource Management, University of Ghana Business School, P. O. Box LG 78, Legon, Accra, Ghana

    Olivia Anku-Tsede

Authors
  1. Reginald Arthur
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  2. Olivia Anku-Tsede
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Correspondence to Reginald Arthur .

Editor information

Editors and Affiliations

  1. Faculty of Industrial Design Engineering, Delft University of Technology, Delft, Zuid-Holland, The Netherlands

    Richard H. M. Goossens

Appendix A

Appendix A

See (Table 4).

Table 4. List of study organizations
Full size table

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Arthur, R., Anku-Tsede, O. (2019). The Blessings and Curses of Job Stress: Exploring the Job Stress – OCB/CWB Nexus Among Ghanaian Bankers. In: Goossens, R. (eds) Advances in Social and Occupational Ergonomics. AHFE 2018. Advances in Intelligent Systems and Computing, vol 792. Springer, Cham. https://doi.org/10.1007/978-3-319-94000-7_25

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  • DOI: https://doi.org/10.1007/978-3-319-94000-7_25

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-93999-5

  • Online ISBN: 978-3-319-94000-7

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