Skip to main content

The Roles of Perceived Risk and Trust on E–Payment Adoption

  • Conference paper
  • First Online:
Econometrics for Financial Applications (ECONVN 2018)

Part of the book series: Studies in Computational Intelligence ((SCI,volume 760))

Included in the following conference series:

Abstract

E–payment is one of the major constituents of e–commerce, which assists to enhance user efficiency and smarten intention to use of e–commerce in the digital era. This study investigates the roles of perceived risk and trust on e–payment adoption. Data is collected from respondents who have used or intend to use e–payments for e–commerce in Ho Chi Minh City. The structural equation modelling (SEM) is analyzed on a total convenient sampling of 200 respondents. Interestingly, research results externalize that perceived risk and trust have the principal roles of the structural model of e–payment adoption. The research model accounts for 38% of e–payment adoption.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 329.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    E–payments in Vietnam: Need to exploit all potential (2016) at http://tapchitaichinh.vn.

References

  1. Ajzen, I.: The theory of planned behavior. Organ. Behav. Hum. Decis. Process. 50(2), 179–211 (1991)

    Article  Google Scholar 

  2. Aladwani, A.M.: Online banking: a field study of drivers, development challenges, and expectations. Int. J. Inf. Manag. 21(3), 213–225 (2001)

    Article  Google Scholar 

  3. Bankole, F., Bankole, O.: The effects of cultural dimension on ICT innovation: empirical analysis of mobile phone services. Telemat. Inform. 34(2), 490–505 (2017)

    Article  Google Scholar 

  4. Barkhordari, M., Nourollah, Z., Mashayekhi, H., Mashayekhi, Y., Ahangar, M.: Factors influencing adoption of e–payment systems: an empirical study on Iranian customers. Inf. Syst. e–Bus. Manag. 14(3), 89–116 (2016)

    Google Scholar 

  5. Bauer R.A.: Consumer behavior as risk taking. In: AMA Proceedings, Chicago (1960)

    Google Scholar 

  6. Byrne, B.: Structural Equation Modeling with AMOS. Routledge, New York (2016)

    Google Scholar 

  7. Cabanillas, F., Fernandez, J., Leiva, F.: The moderating effect of experience in the adoption of mobile payment tools in virtual social networks: the m-payment acceptance model in virtual social networks (MPAM-VSN). Int. J. Inf. Manage. 34(2), 151–166 (2014)

    Article  Google Scholar 

  8. Cabanillas, F., Leiva, F., Fernandez, J.: A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. Serv. Bus. 11(1), 1–40 (2017)

    Article  Google Scholar 

  9. Davis, F.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)

    Article  Google Scholar 

  10. Davis, F., Bagozzi, R., Warshaw, P.: User acceptance of computer technology: a comparison of two theoretical models. Manag. Sci. 35(8), 982–1003 (1989)

    Article  Google Scholar 

  11. E–commerce and IT department: 2015 e–commerce report. Hanoi (2016)

    Google Scholar 

  12. Featherman, M., Miyazaki, A., Sprott, D.: Reducing online privacy risk to facilitate e–service adoption: the influence of perceived ease of use and corporate credibility. J. Serv. Mark. 24(3), 219–229 (2010)

    Article  Google Scholar 

  13. Featherman, M., Pavlou, P.: Predicting e–services adoption: a perceived risk facets perspective. Int. J. Hum.-Comput. Stud. 59(4), 451–474 (2003)

    Article  Google Scholar 

  14. Fishbein, M., Ajzen, I.: Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research. Addison–Wesley, Reading (1975)

    Google Scholar 

  15. Francisco, L., Francisco, M., Juan S.: Payment systems in new electronic environments: consumer behavior in payment systems via SMS. Int. J. Inf. Technol. Decis. Mak. 14(2), 421–449 (2015)

    Google Scholar 

  16. Fornell, C., Larcker, D.: Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 18(1), 39–50 (1981)

    Article  Google Scholar 

  17. Gao, L., Waechter, K.: Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation. Inf. Syst. Front. 19(3), 525–548 (2017)

    Article  Google Scholar 

  18. Gefen, D., Karahanna, E., Straub, D.: Trust and TAM in online shopping: an integrated model. MIS Q. 27(1), 51–90 (2003)

    Article  Google Scholar 

  19. Goczek, L., Witkowski, B.: Determinants of card payments. Appl. Econ. 48(16), 1530–1543 (2016)

    Article  Google Scholar 

  20. Hair, J., Black, W., Babin, B., Anderson, R., Tatham, R.: Multivariate Data Analysis. Pearson (2014)

    Google Scholar 

  21. Junadi, S.: A model of factors influencing consumer’s intention to use e–payment system in Indonesia. In: ICCSCI 2015 Proceedings, pp. 214–220. Indonesia (2015)

    Google Scholar 

  22. Kim, D., Benbasat, I.: The effects of trust–assuring arguments on consumer trust in internet stores: application of Toulmin’s model of argumentation. Inf. Syst. Res. 17(3), 286–300 (2006)

    Article  Google Scholar 

  23. Lacan, C., Desmet, P.: Does the crowdfunding platform matter? Risks of negative attitudes in two–sided markets. J. Consum. Mark. 34, 472–479 (2017)

    Article  Google Scholar 

  24. Laudon, K., Traver, C.: E–commerce: Business Technology Society. Pearson (2016)

    Google Scholar 

  25. Lu, Y., Yang, S., Chau, P., Cao, Y.: Dynamics between the trust transfer process and intention to use mobile payment services: a cross–environment perspective. Inf. Manag. 48(8), 393–403 (2011)

    Article  Google Scholar 

  26. Nguyen, T.D., Cao, T.H.: Structural model for adoption and usage of e–banking in Vietnam. J. Econ. Dev. 220, 116–135 (2014)

    Article  Google Scholar 

  27. Nguyen, V.T.T., Nguyen, T.D.: Perceived risk in the e–payment adoption via social network. J. Econ. Dev. 27(12), 66–81 (2016)

    Google Scholar 

  28. Park, J., Lee, D., Ahn, J.: Risk–focused e–commerce adoption model: a cross–country study. J. Glob. Inf. Technol. Manag. 7, 6–30 (2004)

    Google Scholar 

  29. Pavlou, P.A.: Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int. J. Electron. Commer. 7(3), 101–134 (2003)

    Google Scholar 

  30. Pham, L., Cao, N.Y., Nguyen, T.D., Tran, P.T.: Structural models for e–banking adoption in Vietnam. Int. J. Enterp. Inf. Syst. 9(1), 31–48 (2013)

    Article  Google Scholar 

  31. Phonthanukitithaworn, C., Sellitto, C., Fong, M.: An investigation of mobile payment (m–payment) services in Thailand. Asia-Pac. J. Bus. 8(1), 37–54 (2016)

    Article  Google Scholar 

  32. Poon, W.C.: Users’ adoption of e–banking services: the Malaysian perspective. J. Bus. Ind. Mark. 23(1), 59–69 (2007)

    Article  MathSciNet  Google Scholar 

  33. Rahman, S.: Introduction to E–Commerce Technology in Business. GRIN (2014)

    Google Scholar 

  34. Schumacker, R., Lomax, R.: A Beginner’s Guide to Structural Equation Modeling. Routledge, New York (2016)

    MATH  Google Scholar 

  35. Swick, N.K.: Benefits & risks of electronic payment systems (2010). https://thatcreditunionblog.wordpress.com

  36. Tee, H., Ong, H.: Cashless payment and economic growth. Financ. Innov. 2(1), 2–4 (2016)

    Article  Google Scholar 

  37. Tella, A.: Determinants of e–payment systems success: a user’s satisfaction perspective. Int. J. E-Adopt. 4(3), 15–38 (2012)

    Article  Google Scholar 

  38. Venkatesh, V.: Determinants of perceived ease of use: integrating perceived behavioral control, computer anxiety and enjoyment into the technology acceptance model. Inf. Syst. Res. 11(4), 342–365 (2000)

    Article  Google Scholar 

  39. Venkatesh, V., Davis, F.: A theoretical extension of the technology acceptance model: four longitudinal field studies. Manag. Sci. 46(2), 186–204 (2000)

    Article  Google Scholar 

  40. Venkatesh, V., Bala, H.: Technology acceptance model 3 and a research agenda on interventions. Decis. Sci. 39(2), 273–315 (2008)

    Article  Google Scholar 

  41. Venkatesh, V., Morris, M., Davis, F.: User acceptance of information technology: toward a unified view. MIS Q. 27, 425–478 (2003)

    Article  Google Scholar 

  42. Vietnam e–commerce association: Vietnam e–commerce index report. HCMC (2016)

    Google Scholar 

  43. Yang, Q., Pang, C., Liu, L., Yen, D., Tarn, J.: Exploring consumer perceived risk and trust for online payments: an empirical study in China’s younger generation. Comput. Hum. Behav. 50, 9–24 (2015)

    Article  Google Scholar 

  44. Yaokumah, W., Kumah, P., Okai, E.: Demographic influences on e–payment services. Int. J. E-Bus. Res. 13(1), 44–65 (2017)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Thanh D. Nguyen .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Nguyen, T.D., Huynh, P.A. (2018). The Roles of Perceived Risk and Trust on E–Payment Adoption. In: Anh, L., Dong, L., Kreinovich, V., Thach, N. (eds) Econometrics for Financial Applications. ECONVN 2018. Studies in Computational Intelligence, vol 760. Springer, Cham. https://doi.org/10.1007/978-3-319-73150-6_68

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-73150-6_68

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-73149-0

  • Online ISBN: 978-3-319-73150-6

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics