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Promoting Effective Workplace Mediation

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Advancing Workplace Mediation Through Integration of Theory and Practice

Part of the book series: Industrial Relations & Conflict Management ((IRCM))

Abstract

Initial research on workplace mediation focused on styles and tactics a mediator should use to conduct a successful mediation. Attention has shifted to the question which strategies and tactics are most appropriate and effective given certain mediation situations, organizational circumstances, and dispute as well as disputant characteristics. In response to this, we developed a model that helps mediators to get insight in the characteristics of the environment that affects the mediation process, and to choose the most appropriate mediation interventions: The 3-R model of workplace mediation. This model refers to three dimensions that are important to consider in case of mediation: Regulations, Roles and Relations. Different combinations of these three dimensions determine together the mediation features and the mediation outcomes. In this introductory chapter, the 3-R model of workplace mediation is explained and used to structure the chapters of the handbook. We focus on four main themes: (I) the mediation process, (II) the context of workplace mediation, (III) mediation and other third party roles and (IV) new developments.

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Author information

Authors and Affiliations

  1. Department of Educational Research and Development, Maastricht University, Maastricht, The Netherlands

    Katalien Bollen

  2. Department of Psychology, University of Leuven, Leuven, Belgium

    Martin Euwema

  3. Faculty of Psychology, University of Seville, Seville, Spain

    Lourdes Munduate

Authors
  1. Katalien Bollen
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  2. Martin Euwema
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  3. Lourdes Munduate
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Corresponding author

Correspondence to Katalien Bollen .

Editor information

Editors and Affiliations

  1. Educational Research and Development, Maastricht University, Maastricht, Limburg, The Netherlands

    Katalien Bollen

  2. Faculty of Psychology and Educational Sciences, University of Leuven, Leuven, Belgium

    Martin Euwema

  3. Faculty of Psychology, University of Seville, Seville, Spain

    Lourdes Munduate

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Bollen, K., Euwema, M., Munduate, L. (2016). Promoting Effective Workplace Mediation. In: Bollen, K., Euwema, M., Munduate, L. (eds) Advancing Workplace Mediation Through Integration of Theory and Practice. Industrial Relations & Conflict Management. Springer, Cham. https://doi.org/10.1007/978-3-319-42842-0_1

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