Advancing Workplace Mediation Through Integration of Theory and Practice

  • Katalien Bollen
  • Martin Euwema
  • Lourdes Munduate

Part of the Industrial Relations & Conflict Management book series (IRCM)

Table of contents

  1. Front Matter
    Pages i-viii
  2. Katalien Bollen, Martin Euwema, Lourdes Munduate
    Pages 1-17
  3. The Mediation Process

    1. Front Matter
      Pages 19-19
    2. Peter T. Coleman, Katharina G. Kugler, Kyong Mazzaro
      Pages 21-38
    3. Elisabeth Kals, Kathrin Thiel, Susanne Freund
      Pages 39-53
    4. Benjamin P. Höhne, David D. Loschelder, Lisa Gutenbrunner, Johann M. Majer, Roman Trötschel
      Pages 67-86
  4. The Context of Workplace Mediation

    1. Front Matter
      Pages 87-87
    2. Virginia Vilches Such, Alain Laurent Verbeke, Carrie Menkel-Meadow
      Pages 145-170
  5. Mediation and Other Third Party Roles in the Organization

  6. New Developments

    1. Front Matter
      Pages 231-231
    2. Jennifer Parlamis, Noam Ebner, Lorianne D. Mitchell
      Pages 233-249
    3. Lourdes Munduate, Katalien Bollen, Martin Euwema
      Pages 251-263

About this book


This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.


Workplace Conflict Conflict Management Workplace dispute resolution Workplace policy Interdisciplinary approach to conflict resolution Intercultural approach to conflict resolution Conflict interventions

Editors and affiliations

  • Katalien Bollen
    • 1
  • Martin Euwema
    • 2
  • Lourdes Munduate
    • 3
  1. 1.Educational Research and DevelopmentMaastricht UniversityMaastrichtThe Netherlands
  2. 2.Faculty of Psychology and Educational SciencesUniversity of LeuvenLeuvenBelgium
  3. 3.Faculty of PsychologyUniversity of SevilleSevilleSpain

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Behavioral Science and Psychology
  • Print ISBN 978-3-319-42841-3
  • Online ISBN 978-3-319-42842-0
  • Series Print ISSN 2199-4544
  • Series Online ISSN 2199-4552
  • Buy this book on publisher's site