Abstract
The challenges of socio-technical design are demonstrated by a project of investigating the usefulness of Pen&Paper technology for ordering and coordinated service delivery. The employing and combination of a variety of methods for socio-technical design is described: surveys, ethnography, creativity techniques, walkthrough, usability testing and practical pre-tests. These methods are reflected with respect to cyclic design and support of evolutionary growth. One of the critical challenges is the practicability of combining various methods. Focusing on a socio-technical process proves to be an appropriate approach to integrate technical features with corresponding organizational measures.
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Herrmann, T., Prilla, M., Nolte, A. (2016). Socio-technical Process Design—The Case of Coordinated Service Delivery for Elderly People. In: D'Ascenzo, F., Magni, M., Lazazzara, A., Za, S. (eds) Blurring the Boundaries Through Digital Innovation. Lecture Notes in Information Systems and Organisation, vol 19. Springer, Cham. https://doi.org/10.1007/978-3-319-38974-5_17
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