Abstract
The spread of the coronavirus (COVID-19) caused institutions to adapt to virtuality around the world. With the social changes brought by new technologies, universities must adapt and get to know their students. Student eXperience (SX) refers to the totality of experiences that students live in higher education, incorporating academic and pedagogical resources, research, information systems, libraries, study rooms, as well as extracurricular activities such as social, recreational, cultural activities, among others. Therefore, SX is associated with the institution’s sense of identity. Our exploratory comparative study was conducted to know the experiences of students in the context of pandemic in several Argentinian universities. The survey includes students from different universities, both public and private. The aim is to know what kind of experiences students had in 2020 with virtual learning environments. The results indicate that students show a rather significant satisfaction with online learning.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Adam, M.R., Vallés, R.S., Rodríguez, G.I.M.: E-learning: características y evaluación. Ensayos de economía 23(43), 143–159 (2013)
Rusu, C., et al.: Forming customer eXperience professionals: a comparative study on students’ perception. In: Ahram, T., Karwowski, W., Pickl, S., Taiar, R. (eds.) IHSED 2019. AISC, vol. 1026, pp. 391–396. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-27928-8_60
Laming, C., Mason, K.: Customer experience – an analysis of the concept and its performance in airline brands. Res. Transp. Bus. Manag. 10(2014), 15–25 (2014). https://doi.org/10.1016/j.rtbm.2014.05.004
Hill, N., Roche, G., Allen, L.: Customer Satisfaction. The Customer Experience Through the Customer’s Eye. Congent Publishing, London (2007)
Frow, P., Payne, A.: Towards the “perfect” customer experience. J. Brand Manag. 15(2), 89–101 (2007). https://doi.org/10.1057/palgrave.bm.2550120
Balmaceda Castro, I., Rusu, C., Aciar, S.: Customer eXperience in e-learning: a systematic mapping study. In: Meiselwitz, G. (ed.) HCII 2020. LNCS, vol. 12195, pp. 158–170. Springer, Cham (2020). https://doi.org/10.1007/978-3-030-49576-3_11
Hayes, A., O’Neil, E., Nemetz, F., Oliver, L.: Building an Enhanced Student Experience: Reflections from the Department of Computer Science at the University of Bath. Durham, Reino Unido (2020)
Acknowledgment
We would like to thank to all the participants in the survey.
Iván Balmaceda Castro is a beneficiary of one CONICET (Argentina) doctoral scholarship since 2019 at 2024 at Informatics Institute of the Faculty of Exact, Physical and Natural Sciences of the National University of San Juan.
The authors are participating in the HCI-Collab Project – The Collaborative Network to Support HCI Teaching and Learning Processes in IberoAmerica (http://hci-collab.com/).
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 Springer Nature Switzerland AG
About this paper
Cite this paper
Balmaceda Castro, I., Rusu, C., Aciar, S. (2021). Student eXperience: A Survey in Argentinian Universities About Education in the Pandemic Context. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2021 - Late Breaking Posters. HCII 2021. Communications in Computer and Information Science, vol 1499. Springer, Cham. https://doi.org/10.1007/978-3-030-90179-0_30
Download citation
DOI: https://doi.org/10.1007/978-3-030-90179-0_30
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-90178-3
Online ISBN: 978-3-030-90179-0
eBook Packages: Computer ScienceComputer Science (R0)