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Accessibility Evaluation of E-Government Web Applications: A Systematic Review

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Design, User Experience, and Usability: Design for Diversity, Well-being, and Social Development (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12780))

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Abstract

For this study a systematic literature review was conducted in order to establish how accessibility evaluations of E-Government Web applications are performed. The search was carried out in two of the most relevant databases in the Software Engineering field, obtaining 421 results. Once the previously defined inclusion and exclusion criteria were applied, 36 articles were selected as relevant. Likewise, the Pontifical Catholic University of Peru (PUCP) thesis digital repository was reviewed in order to find evaluations within the Peruvian context. In this way, it was possible to determine that: (1) most of the studies which include an accessibility evaluation are carried out in countries within the Americas region, (2) the most widely used Web accessibility guidelines are the Web 2.0 Content Accessibility Guidelines, (3) the most frequently used evaluation method is automated evaluation, (4) the most used tool is AChecker, and (5) accessibility studies generically address disabilities. Concerning the research found in the PUCP digital thesis repository, even if it did not specifically deal with a government entity, it provided an idea on the execution of Web accessibility evaluations in Peru.

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Authors and Affiliations

  1. Pontificia Universidad Católica del Perú, Av. Universitaria 1801, San Miguel, Lima, Peru

    Daniela Cisneros, Fernando Huamán Monzón & Freddy Paz

Authors
  1. Daniela Cisneros
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  2. Fernando Huamán Monzón
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  3. Freddy Paz
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Corresponding author

Correspondence to Fernando Huamán Monzón .

Editor information

Editors and Affiliations

  1. Hunan University, School of Design, Changsha, China

    Marcelo M. Soares

  2. World Usability Day and Rabb School of Continuing Studies, Division of Graduate Professional Studies, Bentley University, Newton Center, MA, USA

    Elizabeth Rosenzweig

  3. Aaron Marcus and Associates, Berkeley, CA, USA

    Aaron Marcus

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Cisneros, D., Huamán Monzón, F., Paz, F. (2021). Accessibility Evaluation of E-Government Web Applications: A Systematic Review. In: Soares, M.M., Rosenzweig, E., Marcus, A. (eds) Design, User Experience, and Usability: Design for Diversity, Well-being, and Social Development. HCII 2021. Lecture Notes in Computer Science(), vol 12780. Springer, Cham. https://doi.org/10.1007/978-3-030-78224-5_15

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  • DOI: https://doi.org/10.1007/978-3-030-78224-5_15

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