Abstract
Facing with the aging society, more and more companies are moving their customer segments of their products and services to the elderly users, exploring their needs and pain points. The online survey is useful but relatively complex for elderly users. So, what challenges will the designers face for a senior-friendly system, and how to deal with them? This research uses the LELEHO online survey system as an example to discuss how the design thinking methods can deal with the challenges from the complex senior-friendly design in reality. The result summarized the challenges faced by designers who design for the elderly user group, and proposed strategies for the senior-friendly design based on case experience, simultaneously showed how to properly deal with it through design thinking methods. In addition, the enlightenment of this research is that when facing practical problems, design thinking should pay attention to the principle of pragmatic innovation. It is necessary to improve the design details according to the situation and cooperate with practical design methods to truly complete each level of design purpose.
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Wang, D., Tang, HH. (2021). Expansion of Design Thinking Method: A Case Study of a Senior-Friendly Online Survey System. In: Gao, Q., Zhou, J. (eds) Human Aspects of IT for the Aged Population. Technology Design and Acceptance. HCII 2021. Lecture Notes in Computer Science(), vol 12786. Springer, Cham. https://doi.org/10.1007/978-3-030-78108-8_8
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