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Consumer Attitude and Behavior During Black Friday and Cyber Monday

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Social Computing and Social Media: Applications in Marketing, Learning, and Health (HCII 2021)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12775))

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Abstract

This study aims to analyze consumer behavior during Cyber Monday and Black Friday in Chile through an information technology acceptance model. An extended technology acceptance model was created to which the Technology Continuance Use Theory was incorporated. The variables used to explain continuance intention (CI) were attitude towards shopping (A), subjective norms (NS), perceived risk (PR), perceived usefulness (PU), shopping enjoyment (SE) and convenience (C). To obtain the data necessary for the structural equation model proposed, a survey was created on the SurveyMonkey platform. The survey was disseminated through social networks during May and June 2019. The results indicated that convenience (C) positively influences shopping enjoyment (SE) (.543). Then, shopping enjoyment is the variable that influences the most attitude (.496), which is directly related, with a standardized regression coefficient of .874, to the purchase continuance intention on Cyber Monday and Black Friday. Consequently, saving time and money by doing online shopping generates a pleasure or enjoyment perception in consumers, which has a positive effect on the perception of making purchases during these events and therefore on the intention to continue buying. Other results, conclusions, and theoretical and practical recommendations are further discussed along the paper.

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Authors and Affiliations

  1. Universidad Técnica Federico Santa María, Valparaíso, Chile

    Diego Yáñez, Cristóbal Fernández-Robin & Gonzalo Améstica

  2. Mason School of Business, Williamsburg, VA, USA

    Scott McCoy

Authors
  1. Diego Yáñez
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  2. Cristóbal Fernández-Robin
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  3. Gonzalo Améstica
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  4. Scott McCoy
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Corresponding author

Correspondence to Diego Yáñez .

Editor information

Editors and Affiliations

  1. Department of Computer Science, Towson University, Towson, MD, USA

    Gabriele Meiselwitz

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Yáñez, D., Fernández-Robin, C., Améstica, G., McCoy, S. (2021). Consumer Attitude and Behavior During Black Friday and Cyber Monday. In: Meiselwitz, G. (eds) Social Computing and Social Media: Applications in Marketing, Learning, and Health. HCII 2021. Lecture Notes in Computer Science(), vol 12775. Springer, Cham. https://doi.org/10.1007/978-3-030-77685-5_12

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  • DOI: https://doi.org/10.1007/978-3-030-77685-5_12

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-77684-8

  • Online ISBN: 978-3-030-77685-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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