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Stakeholder Perceptions in the Context of Community Risk Reduction (CRR): Self-reported Hazards as Two-Way Communication Between First Responders and the Communities They Serve

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Design, Operation and Evaluation of Mobile Communications (HCII 2021)

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Abstract

Due to rapid advances in technology, particularly location-based services, there has been an increase in the availability of self-reporting hazard tools and mobile applications. However, many challenges remain in understanding stakeholders’ perceptions of community risk reduction (CRR) information systems and the impact these self-reports have on emergency response. This paper addresses the gap in the existing literature by combining theories and data from multiple disciplines. Existing research has traditionally focused on Wildland-Urban Interface (WUI), citizen science for Geographic Information Systems (GIS), and participatory mapping. Still, the extant literature does not comprehensively evaluate community stakeholders’ perceptions and engagement in emergency preparedness efforts, particularly for applications intending to engage both civilians and first responders. More importantly, there is little existing research to better understand the relationships that exist between the first responders, technology, and residents they serve in their first-due areas. Consequently, this paper aims to provide an overview on how to best support multiple stakeholders and to foster more constructive communication between first responders and the communities they serve through technology mediated self-reporting tools.

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Acknowledgments

The authors would like to thank all the firefighters who sacrificed so much last wildland fire season. Thank you for answering the call and selflessly serving. This paper is dedicated to the memory of Dustin Schieber.

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Authors and Affiliations

  1. University of Central Florida Orlando, Orlando, FL, USA

    Katelynn A. Kapalo, Kevin P. Pfeil & Joseph J. LaViola Jr.

  2. Phoenix Fire Department, Phoenix, AZ, USA

    Joseph A. Bonnell

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  1. Katelynn A. Kapalo
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  2. Kevin P. Pfeil
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  3. Joseph A. Bonnell
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  4. Joseph J. LaViola Jr.
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Corresponding author

Correspondence to Katelynn A. Kapalo .

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Editors and Affiliations

  1. University of Central Florida, Orlando, FL, USA

    Gavriel Salvendy

  2. College of Business, University of West Florida, Pensacola, FL, USA

    June Wei

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Kapalo, K.A., Pfeil, K.P., Bonnell, J.A., LaViola, J.J. (2021). Stakeholder Perceptions in the Context of Community Risk Reduction (CRR): Self-reported Hazards as Two-Way Communication Between First Responders and the Communities They Serve. In: Salvendy, G., Wei, J. (eds) Design, Operation and Evaluation of Mobile Communications. HCII 2021. Lecture Notes in Computer Science(), vol 12796. Springer, Cham. https://doi.org/10.1007/978-3-030-77025-9_20

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  • DOI: https://doi.org/10.1007/978-3-030-77025-9_20

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