Abstract
As cross-border e-commerce has broad market space and rapid development momentum, more and more manufacturing enterprises begin to explore the application of cross-border e-commerce, especially small and medium-sized enterprises. Therefore, it is crucial to identify the logistics factors that affect cross-border e-commerce logistics service quality, which is important to promote the development of the industry. In this paper, a hybrid multiple criteria decision making method, combining fuzzy theory and DANP model is proposed. According to the results of empirical study, scale of enterprise assets, number of employees, financial standing, emphasis on logistics business and convenience are identified as the key criteria affecting logistics service quality of cross-border e-commerce.
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Jiang, P., Jiang, H., Hu, YC., Liang, C., Wang, S. (2020). Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce. In: Nah, FH., Siau, K. (eds) HCI in Business, Government and Organizations. HCII 2020. Lecture Notes in Computer Science(), vol 12204. Springer, Cham. https://doi.org/10.1007/978-3-030-50341-3_30
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