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The Role of Employees’ Performance and External Knowledge Transfer on the Supply Chain Flexibility

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Techniques, Tools and Methodologies Applied to Global Supply Chain Ecosystems

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 166))

Abstract

This chapter reports a structural equation model which relate four latent variables associated with employee performance, knowledge transfer, supply chain complexity and flexibility, which incorporate 17 observed variables. The latent variables are related through 6 hypotheses that are tested with data gather from 269 responses to a questionnaire applied to the Mexican maquiladora industry in Mexico. The model is executed using the partial least squares technique to analyze the direct, indirect, and total effects. In the same way, the probabilities of occurrence are obtained in an independent manner, jointly and conditionally for the latent variables analyzed at their high and low levels for each of the hypotheses. Findings indicate that the external knowledge transfer is crucial within the supply chains, since it explains 44.6% of its complexity, 19.5% of the employees’ performance, as well as 10.6% of the supply chain flexibility.

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Authors and Affiliations

  1. Department of Electric Engineering and Computation, Universidad Autónoma de Ciudad Juárez, Av. Del Charro 450 Norte. Col. Partido Romero, Juárez, Chihuahua, Mexico

    José Roberto Díaz-Reza & José Roberto Mendoza-Fong

  2. Department of Industrial Engineering and Manufacturing, Universidad Autónoma de Ciudad Juárez, Av. Del Charro 450 Norte. Col. Partido Romero, Juárez, Chihuahua, Mexico

    Jorge Luis García-Alcaraz & Liliana Avelar-Sosa

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  1. José Roberto Díaz-Reza
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  2. Jorge Luis García-Alcaraz
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  3. Liliana Avelar-Sosa
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  4. José Roberto Mendoza-Fong
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Correspondence to Jorge Luis García-Alcaraz .

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Editors and Affiliations

  1. Department of Industrial and Manufacturing Engineering, Autonomous University of Ciudad Juarez, Ciudad Juárez, Chihuahua, Mexico

    Jorge Luis García-Alcaraz

  2. Tecnológico Nacional de Mexico, I. T. Orizaba, Orizaba, Veracruz, Mexico

    Cuauhtémoc Sánchez-Ramírez

  3. Department of Industrial and Manufacturing Engineering, Autonomous University of Ciudad Juarez, Ciudad Juárez, Chihuahua, Mexico

    Liliana Avelar-Sosa

  4. Tecnológico Nacional de Mexico, I. T. Orizaba, Orizaba, Veracruz, Mexico

    Giner Alor-Hernández

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Díaz-Reza, J.R., García-Alcaraz, J.L., Avelar-Sosa, L., Mendoza-Fong, J.R. (2020). The Role of Employees’ Performance and External Knowledge Transfer on the Supply Chain Flexibility. In: García-Alcaraz, J., Sánchez-Ramírez, C., Avelar-Sosa, L., Alor-Hernández, G. (eds) Techniques, Tools and Methodologies Applied to Global Supply Chain Ecosystems. Intelligent Systems Reference Library, vol 166. Springer, Cham. https://doi.org/10.1007/978-3-030-26488-8_2

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