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IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method

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Human Factors and Voice Interactive Systems

Part of the book series: The Springer International Series in Engineering and Computer Science ((SECS,volume 498))

Abstract

This paper describes the phonetic analysis of spoken numbers and a special approach used to achieve high quality number-to-speech (NTS) synthesis for IVR systems. The new solution provides the possibility of combining synthesized numbers with stored speech messages for professional teleinformatic applications where numbers have to be pronounced automatically (telebanking systems, ordering services, industrial information systems). Examples for English, German, Portuguese and Hungarian are given.

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References

  • Klabbers, E. A. M. (1997, September). High quality speech output generation through advanced phrase concatenation. Proceedings of Speech Technology in the Public Telephone Network Workshop, COST Telecom Actions 249, 250 and 258 (pp. 85–88), September 26–27, Rhodes, Greece.

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  • Kvale K., and Foldvik, A. K. (1997, September). Four-and-twenty, twenty-four, What’s in a number? Proceedings of Eurospeech ‘87, Vol. 2, (pp. 729–732), September 22–25, Rhodes, Greece.

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  • Olaszy, G. (1996). Phonetic analysis of number elements. In Maria G6sy (Ed.), Speech research 96 (pp. 97–109). Budapest: MTA. (in Hungarian: Szamelemek kiejtésének fonetikai vizsgalata, Beszédkutatas 96 Szerk. Gbsy Maria, MTA Nyelvtudomanyi Intézet ).

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Author information

Authors and Affiliations

  1. Phonetics Laboratory, Research Institute for Linguistics, Hungarian Academy of Sciences, Hungary

    Gábor Olaszy

  2. Dept. of Telecommunications and Telematics, Technical University of Budapest, Hungary

    Géza Németh

Authors
  1. Gábor Olaszy
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  2. Géza Németh
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Editor information

Editors and Affiliations

  1. Kalamazoo Center for Medical Studies, Office of Research, Michigan State University, Kalamazoo, Michigan, USA

    Daryle Gardner-Bonneau

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© 1999 Springer Science+Business Media New York

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Olaszy, G., Németh, G. (1999). IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method. In: Gardner-Bonneau, D. (eds) Human Factors and Voice Interactive Systems. The Springer International Series in Engineering and Computer Science, vol 498. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-2980-1_11

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  • DOI: https://doi.org/10.1007/978-1-4757-2980-1_11

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-1-4757-2982-5

  • Online ISBN: 978-1-4757-2980-1

  • eBook Packages: Springer Book Archive

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