Skip to main content
SpringerLink
Log in
Book cover

Human Factors and Voice Interactive Systems

  • Book
  • © 1999

Overview

Editors:
  1. Daryle Gardner-Bonneau

    1. Kalamazoo Center for Medical Studies, Office of Research, Michigan State University, Kalamazoo, USA

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

Part of the book series: The Springer International Series in Engineering and Computer Science (SECS, volume 498)

This is a preview of subscription content, log in via an institution to check access.

Access this book

Log in via an institution
eBook USD 74.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Other ways to access

Licence this eBook for your library

Institutional subscriptions

Table of contents (14 chapters)

  1. Front Matter

    Pages i-xxiii
    Download chapter PDF

  2. Speech User Interface Evolution

    • John Karat, Jennifer Lai, Catalina Danis, Catherine Wolf
    Pages 1-35

  3. Spoken Natural Language Dialogue Systems: User Interface Issues for the Future

    • Susan J. Boyce
    Pages 37-61

  4. Evaluating the Quality of Synthetic Speech

    • Alexander L. Francis, Howard C. Nusbaum
    Pages 63-97

  5. Phonological Rules for Speech Synthesis

    • Michel Divay
    Pages 99-121

  6. Synthesized Speech for Evaluation of Children’s Hearing and Acoustic-Phonetic Perception

    • Mária Gósy
    Pages 123-134

  7. Universal Access and Assistive Technology

    • John C. Thomas, Sara Basson, Daryle Gardner-Bonneau
    Pages 135-146

  8. Guidelines for Speech-Enabled IVR Application Design

    • Daryle Gardner-Bonneau
    Pages 147-162

  9. Limiting Factors of Automated Telephone Dialogues

    • David G. Novick, Brian Hansen, Stephen Sutton, Catherine R. Marshall
    Pages 163-186

  10. Why do People Dial Wrong Numbers?

    • Arnold M. Lund
    Pages 187-203

  11. Re-Engineering the Speech Menu

    • Bruce Balentine
    Pages 205-235

  12. IVR for Banking and Residential Telephone Subscribers Using Stored Messages Combined with a New Number-to-Speech Synthesis Method

    • Gábor Olaszy, Géza Németh
    Pages 237-255

  13. Voice Messaging User Interface

    • Harry E. Blanchard, Steven H. Lewis
    Pages 257-284

  14. A New Design Framework for Computer-Telephony Integration (CTI)

    • Martha J. Lindeman
    Pages 285-293

  15. The Future of Voice Interactive Applications

    • Daryle Gardner-Bonneau
    Pages 295-299

  16. Back Matter

    Pages 301-305
    Download chapter PDF
Back to top

Keywords

About this book

Human Factors and Voice Interactive Systems highlights the importance of human factors in speech technologies and presents and demonstrates the use of human factors, principles, methods, techniques, and tools in the design of speech-enabled applications. Included is coverage of automatic speech recognition, synthetic speech, and interactive voice response systems. Some chapters are devoted to specific applications of speech technology, and other chapters are either issue-oriented or provide a comprehensive view of human factors knowledge and `lessons learned' in a specific applications area.
This book places special emphasis on interactive voice response (IVR), devoting seven of its fourteen chapters to both speech-enabled and `traditional' touch-tone-based IVR applications. Other chapters emphasize speech recognition application development, natural language processing, synthetic speech, and the use of speech technology in assistive devices for people with disabilities to further the goal of universal access to information technology for all.

Editors and Affiliations

  • Kalamazoo Center for Medical Studies, Office of Research, Michigan State University, Kalamazoo, USA

    Daryle Gardner-Bonneau

Bibliographic Information

Publish with us

Policies and ethics

Back to top

Search

Navigation