Understand the Characteristics of a Project

Abstract

Most work typically falls into one of the following categories:

• Support work is associated with keeping current production processes working and stable, such as fixing a crashed computer application.

• Operations work is associated with the ongoing execution of a company’s business processes, such as entering accounting transactions or ordering supplies.

• Overhead includes vacation and sick time.

• Management and leadership is associated with the time spent managing people and moving the organization forward to achieve its business goals.

• Projects are temporary work used to do new things and build new or enhanced products.